Basic Troubleshooting
Solving Minor Problems
You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your Compaq authorized dealer or reseller.
Solving Minor Problems
Problem | Cause | Solution |
Computer will not | Computer is not |
turn on. | connected to an external |
| power source. |
Connect to an external power source.
| Cables to the external | Ensure that cables connecting the |
| power source are | computer to the external power |
| unplugged. | source are plugged in properly and |
|
| the wall outlet is active. |
|
|
|
| A defective PCI or ISA | Remove any expansion board that |
| card has been installed. | |
| was just installed. | |
|
| |
|
|
|
| Drive power, data, or | Reseat drive power, data, and power |
| power supply cables may | |
| supply cables. | |
| not be properly connected. | |
|
| |
|
|
|
| The unit temperature was | 1. Unit is in an exceedingly hot |
| exceeded. The fan may | environment. Let it cool down. |
| 2. Ensure that computer air vents | |
| be blocked. | |
| are not blocked and internal fan is | |
|
| |
|
| running. |
|
| Contact Compaq authorized reseller |
|
| or service provider. |
|
|
|
| Power line selector | Select the proper AC voltage using |
| switch on rear of | the slide switch. |
| computer chassis is not |
|
| switched to correct line |
|
| voltage (115V or 230V) |
|
| (some models). |
|
|
|
|
Getting Started |