Phone assistance to get you up and running is covered for thirty (30) days from the time you purchased your computer. After thirty (30) days, there may be a charge, but the helpful support is still available.
Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you have two choices:
●You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days.
●If a repair is necessary, the HP Customer Care Center will make arrangements to fix your computer.
These services are covered during the warranty period.
There are a few limitations and exclusions to the warranty (as well as some important details), which are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide.
Before upgrading your hardware
Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you are confirming that the computer was working properly before you attempted to upgrade your system. Once the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the Hardware Limited Warranty section of the Limited Warranty and Support Guide.
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