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| Chapter 9 Troubleshooting 137 | |
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| Problem | Diagnosis/Remedy |
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| Difficult to install or run | Software that runs on previous hp |
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| software from previous hp | handheld devices may not run on your hp |
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| handheld on hp Jornada | Jornada 560 series personal digital |
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| 560 series. | assistant. Because the hp Jornada 560 |
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| series personal digital assistant uses a |
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| different processor and a new version of |
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| the Pocket PC operating system, software |
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| built for |
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| (such as hp Jornada 430, 420, 520, or |
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| 540 series) may not run on your hp |
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| Jornada 560 series. Check with the |
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| software vendor for an upgrade or newer |
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| version that will run on the hp Jornada |
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| 560 series. |
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| Inaccurate response to | The calibration of the touch screen may be |
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| stylus tap. | off. Realign the touch screen. Press and |
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| hold the hp home menu hot key to open |
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| the Align Screen control panel. |
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| Unable to locate files in | Files must be stored in the My |
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| CompactFlash memory in | Documents folder on the CompactFlash |
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| applications. | card. Create the My Documents folder |
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| using File Explorer, and move files into this |
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| folder. |
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| Data is lost. | hp Jornada has run out of power. Restore |
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| data from a backup file on your desktop |
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| PC or a CompactFlash card. |
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| Factory default settings have been |
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| restored. Restore data from a backup file |
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| on your desktop PC or a CompactFlash |
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| card. |
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