See “Configuring the WBEM Provider Password” (page 65)to learn how to configure the WBEM provider to complete this authorization.
Alternatively, you can configure the managed system's WBEM authorization to trust the CMS to perform a remote "root" WBEM user logon. Do this by clicking Configure →Configure or Repair Agents. Make sure to mark the box for 'Configure WBEM client certificate authentication' before you run the tool.
Once this action is taken, check that Application Discovery is receiving messages from the host. (See #8 in this section.)
8.Check that Application Discovery is receiving messages from the host.
a.Click the following tabs in Application Discovery: Admin/Config, then AD Agents.
b.Find the column headings providing message data on the far right of the data table on this screen. Check that the cells have data and that the time stamp is within the period set by the Global Host/Process Interval selector on that screen.
Packages Not Visible in Application Discovery Screens
1.Check that the package is marked as 'visible' in Application Discovery.
a.Click the following tabs in Application Discovery: Admin/Config , then Packages.
b.Find the column heading "Visible". Packages marked with 'Y' are currently visible in Application Discovery screens. Packages marked with 'N' are hidden.
2.Check that Application Discovery is showing that total packages and completed packages have the same value.
a.Click the following tabs in Application Discovery: Admin/Config , then Discovery.
b.Find the following column headings in the data table on this screen. Check that the values for Tot Pkg and Cmplt Pkg are the same, and that the Warmup ratio is 100%.
48 Troubleshooting and Error Messages
