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HP Jornada 600 Unable to dial out using the modem, Able to dial out, but unable to make a proper connection, Connection is unreliable, File, Start, Start, Start, Dial-Up

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Chapter 8 Troubleshooting 133

Unable to dial out using the modem

•Verify that the modem is installed correctly (models 680e and 690e only) and connected to the telephone line.

•If you are using the internal modem (models 680 and 690 only), verify that you are using an analog telephone line. (Most home telephone lines are analog, while most office telephone lines are digital.)

•Verify you have set dialing properties for this connection correctly.

•Check to see if the modem is waiting for a dial tone. To do this, on the Start menu, point to Programs, point to Communication, and then tap Remote Networking. Select your connection, and then tap Properties on the File menu. In the Dial-Up Connection dialog box, tap Configure and then tap the Call Options tab. Verify that Wait for dial tone before dialing is selected.

•In certain countries you may have to clear the Wait for dial tone before dialing check box.

•Allow more time for the call to go through if you are attempting to make an international call. On the Call Options tab described in the previous step, clear the Cancel the call if not connected within option or increase the number of seconds allowed.

Able to dial out, but unable to make a proper connection

•Verify that the network you are attempting to connect with supports PPP (Point-To-Point protocol) or SLIP (Serial Line Internet Protocol).

•Verify that you have the correct dialing location selected. On the Start menu, point to Settings, tap Control Panel, and then double-tap the Dialing icon. Make sure that the location settings reflect your current location, that the dialing pattern for the location is appropriate, and that the local country and area code are correct.

Connection is unreliable

•Make sure the modem is firmly seated and connected to both your HP Jornada and the telephone jack.

•Disable call waiting. On the Start menu, point to Settings, tap Control Panel, and then double-tap the Dialing icon. Select Disable call waiting by dialing and enter the disable code specified by your telephone company.

Contents

User’s Guide Page Copyright notice Page Contents Transferring PIM data from older palmtop Page Welcome | Using this guide Conventions Finding information Page Learning about HP Jornada HP Jornada programs Microsoft Pocket Office Microsoft Pocket Outlook Microsoft Explorers Communication Special HP Applications Accessories Games Getting started | HP Jornada hardware features HP hard icons Customizing the HP hot keys and hard icons Microphone Reset Setting up your HP Jornada Installing the main battery To install the main battery Connecting the AC adapter To connect to AC power Activating the backup battery To activate the backup battery Using the stylus and touch screen Following the Welcome Wizard To adjust screen brightness and contrast Calibrating the touch screen To calibrate the touch screen Selecting your Home City Setting the World Clock Adding owner information Configure the built-inmodem Using your HP Jornada Welcome to Microsoft Windows CE Using the Start menu and Taskbar Using the command bars Using Help on your HP Jornada Turning your HP Jornada on and off Using the HP Jornada keyboard Using HP Jornada settings To open HP settings Using the audio buttons Page Connecting for the first time Setting up Windows CE Services and establishing a partnership Windows CE Services Microsoft Exchange Update Microsoft Schedule+ Installing Windows CE Services To install Windows CE Services Connecting by serial connection To connect using the docking cradle To connect directly (without the docking cradle) Establishing a partnership Following the New Partnership Wizard Troubleshooting partnerships To start the Communications Troubleshooter Connecting to your desktop partner To enable automatic connection To connect manually To close the connection Connecting by infrared To configure Windows CE Services for infrared connection To configure your HP Jornada for infrared connection To establish an infrared connection Connecting to another PC Browsing your HP Jornada desktop The Mobile Devices window on your desktop PC displays the contents of your HP Jornada (shown here with Internet Explorer 4.0 and Active Desktop) Synchronizing data Synchronizing selected data To specify data to synchronize Resolving synchronization conflicts To set a default option for conflict resolution Synchronizing e-mailmessages Synchronizing from a remote location Accessing a computer on your corporate network Accessing a computer not on a network To create a Remote Networking connection To start remote synchronization Transferring files To set file conversion options Transferring PIM data from older palmtop PCs and handheld PCs Migrating data from older Windows CE palmtop PCs To migrate data from an older Windows CE device to your HP Jornada Migrating data from non–WindowsCE palmtops To install the HP PIM Translation Utility onto the desktop PC To translate appointment data To translate a Phone Book data file None Status Staying organized | Using Microsoft Pocket Outlook To start Pocket Outlook Keeping appointments with Calendar To create a new appointment To create a meeting request Managing names and addresses with Contacts To create a new contact Keeping track of your workload with Tasks To create a new task Managing your e-mailwith Inbox Using HP viewer To start HP viewer HP viewer shows your Pocket Outlook information quickly To switch to Pocket Outlook To switch between Calendar, Contacts, and Task information Viewing Calendar information Viewing Contacts information Viewing Tasks information Capturing data with HP quick pad To start HP quick pad To save information in HP quick pad To organize information for use in other programs Recording and playing voice memos To record a voice memo without opening your HP Jornada To play a voice memo without opening your HP Jornada To record and to play a voice memo from within Voice Recorder Conserving memory Getting down | 5 to business Working with Microsoft Pocket Office Using Microsoft Pocket Word To start Pocket Word To create a document using Pocket Word Using Microsoft Pocket PowerPoint To start Pocket PowerPoint To show a presentation To show a slide presentation on a VGA-compatiblemonitor Using Microsoft Pocket Excel To start Pocket Excel To create a workbook using Pocket Excel Using Microsoft Pocket Access To create a new database and table Printing your Pocket Office documents To print directly to a printer via infrared Using Microsoft InkWriter To create an InkWriter document Backing up and restoring data Using Windows CE Services Backup at your PC Using the HP Jornada backup application To back up data To restore from a backup file Using OmniSolve from Landware To start OmniSolve Using bFAX Pro from bSquare To start bFAX Pro Using bFIND from bSquare To start bFIND Page Accessing e-mail | and the Web Deciding how and why you want to connect Which connection options are right for you Accessing personal e-mailand the Internet Installing and configuring a modem Getting an account with an Internet service provider Setting up a dial-upconnection to your ISP Input ISP information— E-mailservice UserID and password Service Fill in your E-mailservice information Location information To create your connection profile Connecting the telephone line To connect an analog telephone line to your HP Jornada Dialing in To connect to your ISP To disconnect from your ISP Connecting to corporate e-mailand network from offsite Establishing a network dial-upaccount Setting up a remote connection to your network Use SLIP UserID and password •Disconnect after actions are performed •Check for new mail at specified intervals •Display a message or sound an alarm when new mail arrives AutoDial and Auto To connect the telephone line to your HP Jornada To connect to your network To disconnect from the network Connecting to corporate e-mailand network resources onsite Installing the network interface card (NIC) Establishing an account or guest privileges on the network To configure the NIC Connecting the network cable and logging on To log on to the network with your HP Jornada To access a file on a network Creating and modifying connections To create an additional connection or location To modify an existing connection or location Creating connections without the HP Jornada dialup application To set up a Remote Networking connection Using your connections Using Inbox To set up e-mailservice (Internet Mail) Sending, receiving, and processing your e-mail To connect to your service provider from Inbox To disable MIME encoding To save attachments automatically to a storage card Browsing the Web or your intranet with Pocket Internet Explorer To edit or set connection information in Pocket Internet Explorer To browse the Web or your intranet Retrieving your CompuServe mail Page Optimizing your | HP Jornada Adding programs, fonts, sounds, and images Installing programs To install software To add or remove programs with Application Manager Removing programs To remove a program from your HP Jornada with the Remove Programs control panel Adding fonts To add fonts Adding sounds Adding desktop wallpaper To add desktop wallpaper Accessories Using PC Cards and CompactFlash Cards Installing a PC Card or CompactFlash Card PC Card To install a PC Card To remove a PC Card CompactFlash Card To install a CompactFlash Card To remove a CompactFlash Card Using the auto run feature To create an auto run file Managing memory To adjust memory allocation To refresh your system memory To set Recycle Bin options Tips for conserving memory Managing battery power Main battery To replace the main battery Backup battery To replace the backup battery Using the Power control panel To open the Power control panel Checking battery status Conserving battery power Setting auto-suspend To set or shorten auto-suspendtime Setting power on options To set power on options Setting the dimming control To set automatic dimming Other tips for conserving battery power Fine-tuningperformance Setting general options To open Control Panel Backing up your data Owner Network Password Power Customizing the HP hot keys and hard icons HP hard icons To start the HP hot keys application To assign a program or file to a hot key or hard icon Using the HP settings application Setting brightness, contrast, and volume Changing HP settings profiles To change profiles Displaying power and memory information Security Adding owner information To add or change Owner properties Password control panel To set a password To set the Password Delay Timer Traveling with your HP Jornada What to take with you Before you leave About system macros Starting HP macro To start HP macro Using HP macro Page Troubleshooting | Maintaining your HP Jornada Keep the unit clean Follow general safety precautions Avoid damage Troubleshooting basic problems Page Page Page Troubleshooting remote connections Unable to dial out using the modem Able to dial out, but unable to make a proper connection Connection is unreliable Network connection is not listed in the ActiveSync dialog box Infrared transfer between Windows CE–baseddevices Display Screen is blank Screen is dark Resetting Soft reset To perform a soft reset Full reset To perform a full reset Limited one-yearwarranty What is covered What is not covered Consumer transactions in Australia New Zealand, and the United Kingdom For consumers in Australia For consumers in New Zealand Year 2000 warranty Customer support Service Web site Contacting Hewlett-Packardworldwide Page Page Appendix A Ergonomics Setting up and using equipment What is RSI What causes RSI RSI symptoms Avoiding RSI Setting up your working environment Reducing eye strain Preventing muscle stiffness Taking frequent short breaks Page Glossary dial-up connection direct connection docking cradle DNS (Domain Name System) LAN (Local area network) programs use MIME to allow files to be sent or received as attachments to mes- sages NIC (Network interface card) ODBC (Open DataBase Connectivity) remote connection restore SLIP (Serial Line Internet Protocol) soft reset stylus Index Page Page Page Page Page Page Page Page Page HP software product license agreement Operating the equipment indicates your acceptance of these terms and conditions Use: Copies and adaptations: HP shrink-wraplicense terms Ownership: Copies and adaptations: No disassembly or decryption: Transfer: Export requirements: