4 Technical information
Technical support
Please refer to your camera electronic User Guide for support procedures and contact information.
Troubleshooting
Note For additional troubleshooting information, please see the Troubleshooting section in your camera electronic User Guide.
Problem | Possible cause | Solution |
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The camera batteries will not | Batteries in the camera are | Install rechargeable batteries |
charge, and the camera | not rechargeable. | (either Lithium Ion or NiMH |
charging light is on. |
| as required by your camera). |
|
|
|
| The camera has not been left | Make sure the camera has |
| in the dock long enough. | been left in the camera dock |
|
| for at least 4 to 6 hours to |
|
| charge completely, and the |
|
| charging light has stopped |
|
| blinking. |
|
|
|
| Battery voltage is too low for | The camera will not attempt |
| charging to start. | to charge batteries that may |
|
| be damaged or over- |
|
| discharged. If the battery will |
|
| not charge sufficiently, it is |
|
| likely that the battery is bad. |
|
| Purchase new rechargeable |
|
| batteries and try again. |
|
|
|
The camera batteries will not | The camera is not securely in | Make sure the camera is |
charge, and the camera | the dock. | inserted completely into the |
charging light is off. |
| dock. |
|
|
|
| The camera dock does not | Confirm that the power cord |
| have electrical power. | is plugged into the dock. |
|
| Check that the dock power |
|
| light blinks when the camera |
|
| is in the dock. |
|
|
|
The camera is not | The dock is connected to the | Connect the USB cable |
recognized by the computer | computer through a USB hub | directly to one of the USB |
when it is in the dock. | or the USB port on the front | ports on the computer. |
| of the computer. |
|
|
|
|
| The USB cable connecting | If your camera has a USB |
| the dock to the computer is | connector, try connecting the |
| bad. | camera directly to the |
|
| computer using the cable that |
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|
User Guide | 11 |