chapter 3
Problem | Possible cause | Solution | |
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The software did not install | There may be a conflict with | 1 | Uninstall the printer software. To do |
correctly on my computer. | your virus protection program. |
| this, insert the HP Photosmart CD into |
OR | OR |
| your computer, click Uninstall, then |
I need to reinstall the printer | There may be a conflict with |
| follow the instructions on your computer |
software. | another software program. | 2 | screen. |
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| When the uninstall is complete, restart | |
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| your computer. |
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| 3 | Pause or disable any active virus |
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| protection programs. |
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| 4 | Reinstall the printer software. |
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Windows 98 only | Installation was cancelled, was | 1 | Turn off the printer and disconnect the |
When I connect a USB cable | not completed, or there was an |
| USB cable from the printer. |
between the printer and my | error. | 2 | Unplug the power cord from the printer. |
computer, the Add New |
| 3 | Wait about 10 seconds. |
Hardware Wizard appears |
| 4 | Plug the power cord into the printer and |
once, but the printer driver |
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| turn on the printer. |
does not install completely. The |
| 5 | Uninstall the printer software. To do |
Add New Hardware Wizard |
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| this, insert the HP Photosmart CD into |
does not appear again. |
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| your computer, then follow the |
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| instructions on your computer screen. |
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| 6 | When the uninstall is complete, restart |
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| your computer. |
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| 7 | Reinstall the printer software. |
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Windows 98 only | Your USB cable may not be | 1 | Turn off the printer and disconnect the |
When I connect a USB cable | working or may not be |
| USB cable from the printer. |
between the printer and my | connected properly. | 2 | Unplug the power cord from the printer. |
computer, the Add New |
| 3 | Wait about 10 seconds. |
Hardware Wizard does not |
| 4 | Plug the power cord into the printer and |
appear. |
| 5 | turn on the printer. |
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| Reconnect the USB cable to the printer. | |
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| If you are still having problems, try using | |
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| another USB cable. | |
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| OR | |
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| 1 | Click Start, Settings, Control Panel. |
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| 2 | |
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| 3 | Click the Device Manager tab. |
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| 4 | Click the (+) icon next to the Universal |
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| Serial Bus controllers option. If you see |
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| a USB host controller and a USB root |
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| hub listed, USB is probably enabled. If |
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| you do not see these devices listed, |
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| refer to your computer’s documentation |
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| or contact the computer manufacturer |
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| for more information about enabling |
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| and setting up USB. |
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16 | hp photosmart 7200 series |