support and specifications

place a call

Call HP support while you are near the computer and printer. Be prepared to provide the following information:

•Printer model number (located on the front of the printer).

•Printer serial number (located on the bottom of the printer).

•Computer operating system.

•Version of printer driver.

–Windows PC: To see the printer driver version, right-click the memory card icon in the Windows taskbar and select About.

–Macintosh: To see the printer driver version, use the Print dialog box.

•Messages displayed on the computer monitor.

•Answers to the following questions:

–Has the situation you are calling about happened before? Can you recreate the situation?

–Did you install any new hardware or software on your computer around the time that the situation occurred?

specifications

This section lists minimum system requirements needed to install your HP Photosmart printer on a computer, and provides selected printer specifications.

For a complete list of printer specifications, see the HP Photosmart Printer Help. For information about viewing the Printer Help, see find more information on page 1.

system requirements

Component

Windows PC minimum

Macintosh minimum

 

 

 

Operating system

Windows 98, 2000 Professional, ME, XP

Mac® OS 9 v9.1 or later, OS X v10.1

 

Home, and XP Professional

through v10.2

 

 

 

Processor

Pentium® II (or equivalent) or higher

G3 or greater

RAM

64 MB (128 MB recommended)

Mac OS 9.1 and OS 9.2: 64 MB (128

 

 

MB recommended)

 

 

Mac OS X v10.1 and OS X v10.2: 128

 

 

MB

 

 

 

Free disk space

500 MB

500 MB

 

 

 

Video display

800 x 600, 16-bit or higher

800 x 600, 16-bit or higher

 

 

 

CD-ROM drive

4x

4x

 

 

 

Connectivity

USB 2.0 Full speed (Windows 98, 2000

USB: Front and back ports (Mac OS 9

 

Professional, ME, XP Home, and XP

v9.1 or later, OS X v10.1 through

 

Professional)

v10.2)

 

 

 

reference guide

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