A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause for each problem, and the recommended solution.
Problem | Possible Cause | Solution |
USB connected device is not recognized. USB 3.0 drivers are not installed.
Install the driver software for the new USB 3.0 PCIe card. Try another USB port on the computer, preferably a USB port built into the PC. If the
Device drivers are not installed.
Test the device by plugging it into a builtin USB port on the computer. If the device is not working, you may need to install drivers for the device. Check with the device manufacturer for driver installation instructions.
Device plugged into a USB 3.0 port does not operate at expected speed
Device is defective. | If the you have installed all required |
| drivers and the device does not function, |
| the device may be defective. Replace the |
| device or contact the device |
| manufacturer. |
|
|
USB port is not working. | Plug the device into a different USB port |
| on the computer. |
|
|
The USB 3.0 PCIe card is installed in a | Install the card in a PCIe 2.0 slot on the |
PCIe 1.0 slot on the computer | computer. The card will operate up to 5 |
| GHz if installed in a PCIe 2.0 slot but will |
| only operate up to 2.5 GHz if installed in |
| a PCIe 1.0 slot. |
Computer will not wake from Sleep mode after clicking the mouse or pressing any key on the keyboard
The computer will not wake from Sleep mode if the mouse or keyboard is connected to the USB 3.0 PCIe card.
Plug the mouse or keyboard into a builtin USB 2.0 connector on the computer.
Online Technical Support
For the online access to technical support information,
Solving Common Problems 7