Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may call technical support. Refer to the Support Telephone Numbers guide on the I/O and Security Software and Documentation CD. Have the following information available when you call:
Have the following information available when you call:
●Serial number of the computer in which the accessory is installed
●Purchase date on invoice
●Condition under which the problem occurred
●Error messages received
●Hardware configuration
●Hardware and software you are using
8 Appendix A Troubleshooting