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HP 8100 Return to HP repair service, Placing a call, About, Macintosh:, Windows PC:

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Placing a call

Call Customer Care while you are near the computer and printer. Be prepared to provide the following information:

●Printer model number (located on the front of the printer).

●Printer serial number (located on the bottom of the printer).

●Computer operating system.

●Version of printer driver:

–Windows PC: To see the printer driver version, right-click the memory card icon in the Windows taskbar and select About.

–Macintosh: To see the printer driver version, use the Print dialog box.

●Messages displayed on the printer screen or on the computer monitor.

●Answers to the following questions:

–Has the situation you are calling about happened before? Can you recreate the situation?

–Did you install any new hardware or software on the computer around the time that the situation occurred?

Return to HP repair service

HP will arrange to have your product picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

HP Photosmart 8100 series User's Guide

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Contents

Page Copyrights and trademarks Notice Trademarks Regulatory model identification number SDGOA-0402 Safety information Page Contents Customer Care Specifications Index 1 Welcome Printer parts Page 6. Cancel 7. Zoom 8. Menu 9. Rotate 11. Navigation arrows Available accessories Printer menu Add color effect Add frame Tools View 9-up Passkey (Press Navigation to Security level High Accessibility Cartridges (Press Navigation Photo sizes Paper loading Paper jams Passport photo mode Tray select not Paper detect Preview animation Restore defaults Select language Select country/ region Language Page 2 Getting ready to print Loading paper Choosing the right paper Loading your paper Inserting print cartridges Caution Insert or replace the print cartridges Prepare the printer and cartridges both Remove the pink tape Inserting memory cards Supported file formats Inserting a memory card Memory Stick Microdrive MultiMediaCard Secure Digital Removing a memory card Printing photos without a computer Selecting a photo layout Deciding which photos to print Print a proof sheet To print a proof sheet: New photos All photos Selecting photos to print Improving photo quality Getting creative Add a color effect No effect Black & white Sepia, or Antique Sepia Printing photos Printing photos from a memory card Print more than one copy of a photo Print all photos on the memory card Print a continuous range of Print the photos you selected on a proof sheet Print photos from video clips Print a video action print Print camera-selected photos from a memory card default Printing photos from a digital camera HP direct-printingdigital camera back 4 Getting connected Connecting to other devices Connecting through HP Instant Share 5 Printing from a computer HP Photosmart Menu in the Dock, then Creative projects Create projects Projects HP Image Print HP Image Edit To update the printer software HP Software Update Next No updates are available for your system at this time Page 6 Care and maintenance Cleaning and maintaining the printer Cleaning the outside of the printer Automatically cleaning the print cartridges Manually cleaning the print cartridge contacts Printing a test page Aligning the print cartridges Printing a sample page Updating the software Storing the printer and print cartridges Storing the printer Storing the print cartridges Maintaining the quality of photo paper Storing photo paper Handling photo paper Page 7 Troubleshooting Printer hardware problems The On light flashed amber briefly after I turned the printer off The On light is flashing amber The printer does not find and display the photos I stored on my memory card The printer is plugged in, but it will not turn on Printing problems Paper does not feed into the printer correctly from the Main tray Printed pages are dropping off of the Out tray The printout is rippled or curled The document printed at an angle or is off-center Colors are not printing satisfactorily No page came out of the printer. —OR—The paper jammed while printing Banner paper jams between the Main and Out trays A blank page came out of the printer The photo did not print using the printer's default print settings The printer ejects the paper when preparing to print Print quality is poor Zoom Photos are not printing correctly The photos I marked for printing in the digital camera do not print Error messages Paper errors Print cartridge errors Page Page Memory card errors Error message: Card is locked. Can not access card Error message: Card is not fully inserted. Push card in a little more Error message: Use only 1 card at a time. Please remove a memory card Error message: Card was removed. Job was cancelled. Press OK Error message: Camera selections (DPOF) file has error Proof sheet errors Computer printing errors Page Page 8 Customer Care Customer Care by phone Page Placing a call Return to HP repair service Page a Specifications Printer specifications Category Specifications Image file formats Media sizes Envelopes Custom Transparencies and label sheets Media types Memory cards Power consumption Print cartridges USB support Video file formats Power adapter Index Page Regulatory notices