HP 8100 Proof sheet errors

Error message: No new photos on card.

There are no new photos on the memory card, or the photos have already been printed once. Select and print the desired photos. For more information, see Selecting photos to print.

Error message: Cannot display this photo.

The memory card contains image formats that the printer does not support or the file is corrupted. For a list of supported image formats, see Printer specifications. Access photos using the computer.

Error message: Memory card in backwards. The black side should face up.

The memory card has been inserted upside down. Remove the memory card and reinsert it with the gold contacts facing down. For more information, see Inserting memory cards.

Error message: E-mail error. Unable to send.

The inserted memory card is full or the selected photo cannot be read when you try to send it as e-mail by using HP Instant Share. Remove some files from the memory card to free up space or retake the photo.

Proof sheet errors

Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error message: Could not read proof sheet. Scan cancelled. Please print a new proof sheet. Press OK.

The proof sheet is smeared or has stray marks. Print a new proof sheet. For more information, see Deciding which photos to print.

Error message: Can not detect the proof sheet. Scan cancelled. Please reinsert and rescan. Press OK.

You may have loaded the proof sheet with the printed side facing up. Follow these steps:

1.Insert the proof sheet into the Main tray with the printed side facing down.

2.Try scanning again. For more information, see Deciding which photos to print.

HP Photosmart 8100 series User's Guide

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Contents

Page Copyrights and trademarks Notice Trademarks Regulatory model identification number SDGOA-0402 Safety information Page Contents Customer Care Specifications Index 1 Welcome Printer parts Page 6. Cancel 7. Zoom 8. Menu 9. Rotate 11. Navigation arrows Available accessories Printer menu Add color effect Add frame Tools View 9-up Passkey (Press Navigation to Security level High Accessibility Cartridges (Press Navigation Photo sizes Paper loading Paper jams Passport photo mode Tray select not Paper detect Preview animation Restore defaults Select language Select country/ region Language Page 2 Getting ready to print Loading paper Choosing the right paper Loading your paper Inserting print cartridges Caution Insert or replace the print cartridges Prepare the printer and cartridges both Remove the pink tape Inserting memory cards Supported file formats Inserting a memory card Memory Stick Microdrive MultiMediaCard Secure Digital Removing a memory card Printing photos without a computer Selecting a photo layout Deciding which photos to print Print a proof sheet To print a proof sheet: New photos All photos Selecting photos to print Improving photo quality Getting creative Add a color effect No effect Black & white Sepia, or Antique Sepia Printing photos Printing photos from a memory card Print more than one copy of a photo Print all photos on the memory card Print a continuous range of Print the photos you selected on a proof sheet Print photos from video clips Print a video action print Print camera-selected photos from a memory card default Printing photos from a digital camera HP direct-printingdigital camera back 4 Getting connected Connecting to other devices Connecting through HP Instant Share 5 Printing from a computer HP Photosmart Menu in the Dock, then Creative projects Create projects Projects HP Image Print HP Image Edit To update the printer software HP Software Update Next No updates are available for your system at this time Page 6 Care and maintenance Cleaning and maintaining the printer Cleaning the outside of the printer Automatically cleaning the print cartridges Manually cleaning the print cartridge contacts Printing a test page Aligning the print cartridges Printing a sample page Updating the software Storing the printer and print cartridges Storing the printer Storing the print cartridges Maintaining the quality of photo paper Storing photo paper Handling photo paper Page 7 Troubleshooting Printer hardware problems The On light flashed amber briefly after I turned the printer off The On light is flashing amber The printer does not find and display the photos I stored on my memory card The printer is plugged in, but it will not turn on Printing problems Paper does not feed into the printer correctly from the Main tray Printed pages are dropping off of the Out tray The printout is rippled or curled The document printed at an angle or is off-center Colors are not printing satisfactorily No page came out of the printer. —OR—The paper jammed while printing Banner paper jams between the Main and Out trays A blank page came out of the printer The photo did not print using the printer's default print settings The printer ejects the paper when preparing to print Print quality is poor Zoom Photos are not printing correctly The photos I marked for printing in the digital camera do not print Error messages Paper errors Print cartridge errors Page Page Memory card errors Error message: Card is locked. Can not access card Error message: Card is not fully inserted. Push card in a little more Error message: Use only 1 card at a time. Please remove a memory card Error message: Card was removed. Job was cancelled. Press OK Error message: Camera selections (DPOF) file has error Proof sheet errors Computer printing errors Page Page 8 Customer Care Customer Care by phone Page Placing a call Return to HP repair service Page a Specifications Printer specifications Category Specifications Image file formats Media sizes Envelopes Custom Transparencies and label sheets Media types Memory cards Power consumption Print cartridges USB support Video file formats Power adapter Index Page Regulatory notices