Warranty and License Information
Contacting HP Customer Care
HP Customer Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. For the fastest access to product information and assistance, go to: www.hp.com/support
HP Support Process
HP offers a wide variety of service and support options which are available around the clock for HP customers with products that are either in or out of warranty. If you have a question or a problem arises, for the fastest service we suggest that you seek assistance from HP service and support in the following manner:
1 Use the Help and Support features that are installed with your product and refer to your product documentation for specific instructions and troubleshooting information.
2 Visit the HP online service and support at www.hp.com/support. HP online service and support is available to all HP customers for the life of their HP products. It is always available and is your fastest source for
fast access to qualified online support specialists
software and driver updates for your product
valuable product and troubleshooting information for common problems
proactive product updates, support alerts, and HP newsgrams are available when you register your product
3 Contact HP Customer Care by phone 24 hours a day, seven days a week in both English and Spanish (U.S. Only) via
When should I contact HP online service and support?
For many common problems and requests, HP online service and support is your fastest link to
download current software and drivers for your product
troubleshoot common printing problems
find user manuals and documentation for your product
When should I contact HP phone service and support?
When your problem cannot be solved through HP online service and support, qualified support specialists are available 24 hours a day via
You either do not have Internet access, or cannot connect to the Internet to visit www.hp.com/support