7. Customer care and warranty

7.Customer care and warranty

7.1Philips’ Flat Panel Monitors Pixel Defect Policy

Philips strives to deliver the highest quality products.We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty.This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Furthermore, Philips sets even higher quality standards for certain types or combinations

of pixel defects that are more noticeable than others.This policy is valid worldwide.

subpixel

pixel

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image.When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel.When all are dark, the three colored sub pixels together appear as a single

black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways.There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or 'on'.That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.There are the types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

-Red + Blue = Purple

-Red + Green = Yellow

-Green + Blue = Cyan (Light Blue)

Three adjacent lit sub pixels (one white pixel).

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Philips 227E4LSB/27 Customer care and warranty, Philips’ Flat Panel Monitors Pixel Defect Policy, Pixels and Sub pixels
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227E4LSB/27 specifications

The Philips 227E4LSB/27 is a stylish and versatile monitor designed to meet the needs of both casual users and professionals. With a sleek profile and aesthetically pleasing design, this 22-inch display is perfect for home or office environments. One of its standout features is its Full HD resolution of 1920 x 1080 pixels, which delivers sharp and vibrant visuals, making it ideal for multimedia consumption, graphic design, and everyday computing tasks.

One of the key technologies that the Philips 227E4LSB/27 incorporates is the use of LED backlighting. This not only enhances the image quality by providing better contrast and brightness levels but also contributes to energy efficiency, making it an eco-friendly option. The monitor has an impressive 250 cd/m² brightness, which ensures that images remain clear in various lighting conditions.

The Philips 227E4LSB/27 features an advanced IPS panel, which offers wide viewing angles of up to 178 degrees both horizontally and vertically. This means that the colors remain consistent and vivid, regardless of the angle from which the screen is viewed. This characteristic is particularly beneficial for collaborative work environments where multiple users may need to view the screen simultaneously.

In terms of connectivity, the monitor is equipped with a range of input options including VGA, HDMI, and DisplayPort, allowing users to easily connect various devices such as laptops, desktops, and gaming consoles. The built-in 2W speakers add convenience, eliminating the need for external speakers for everyday tasks.

Another essential feature of the Philips 227E4LSB/27 is its Eco-friendly design. It is certified with Energy Star and TCO certification, indicating its compliance with environmental standards. Users can save on energy costs without compromising performance.

The monitor also includes features aimed at user comfort. Its SmartControl Lite software allows for easy adjustment of display settings, while the Flicker-Free technology reduces eye strain during extended periods of use. The monitor also features a low blue light mode, which helps to minimize exposure to potentially harmful blue light.

In conclusion, the Philips 227E4LSB/27 is a feature-rich monitor that combines style and functionality. With its Full HD resolution, IPS technology, multiple connectivity options, and eco-friendly design, it stands out as an excellent choice for users seeking a reliable and efficient display.
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