Support Tools Manager (STM)

Kinds of Support Tools

Kinds of Support Tools

To use the diagnostics and support tools, the user first invokes one of the user interface modules (xstm, mstm, or cstm), selects one or more devices, and invokes one of the following tools to specify what type of operation is to be performed on the device(s):

Information

Creates a log of information specific to one device, including the product

 

identifier, a description of the device, the hardware path to the device, the

 

vendor, and the firmware revision code, if firmware is present in the

 

device.

Verify

If available, performs a simple test of component function, providing a

 

"pass/fail" indication of device condition; typically, this is the first level test

 

of a device's condition.

Diagnose

If available, runs a diagnostic program on the device, which is designed to

 

detect and isolate faulty hardware on that device. Diagnose tools equire a

 

Support Class or Node license.

Exercise

If available, stresses the device or subsystem. This function is useful in

 

providing very high confidence verification, and in detecting intermittent

 

errors.

Firmware Update Initiates the firmware update process for a selected device. While the user interface to the firmware update tools is generic, the tools themselves are device-specific.

Expert Tools Are device specific troubleshooting utilities for use by sophisticated users. Their functionality varies from tool to tool, but they are intended to be interactive, and rely on you to provide information necessary to perform a particular task. Expert tools require a Support Class or Node license, or in some cases an HP-only license.

Utilities Are support tools which are not device specific. Current tools include logtool (for reading system logs) and a disk copy utility. Most utilities do not require a license.

Verifiers, exercisers and information tools require no license to run. Some of the other tools may require a license. To see the license level required for the tools available on a device, perform a “current device status” request on the device. For example in xstm, select the device, then select “Current Device Status” from the Device pull-down menu.

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HP B6191-90015a manual Kinds of Support Tools, Device, A devices condition, Support Class or Node license, Errors

B6191-90015a specifications

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