QuickSpecs

HP StorageWorks P2000 G3 Modular Smart Array Systems

Service and Support, HP Care Pack, and Warranty Information

HP StorageWorks MSA Family Disk Array Installation and Startup Service

For smooth startup, HP StorageWorks MSA Family Disk Array Installation and Startup Service -provides you with a custom- tailored deployment of the MSA Array so that it is properly integrated into your storage environment, and helps you realize the maximum benefit from your storage investment. In today's new era of business technology, technology must produce thousands of business outcomes. Today's HP Technology Services portfolio helps customers manage their technology in action-because when technology works, business works.

Verification that any service prerequisites are met prior to installation

Delivery of the service at a mutually scheduled convenient time

Installation of HP StorageWorks MSA and SAN deployment according to product specification

Availability of an HP service specialist to answer basic questions during the onsite delivery of this service

Customized installation plan to support unique configuration requirements

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-3048ENW.pdf

HP Proactive Select Service

HP Proactive Select Service improves your IT performance and manageability through the use of cost effective flexible services. HP provides technical expertise and best practices to accelerate ROI of your technology investment. Selectable proactive services span a wide range of technology and process services - a flexible way to purchase proactive services that fit your particular environment and situation.

HP Proactive Select Service is technology agnostic and purchased in addition to your choice of underlying reactive support.

Access to a list of flexible and customizable proactive service activities

Enhance customers' in-house IT team with complementary assistance from HP

Improved time to solution

Reduce business risk and project costs by accessing HP specialists

Simplify IT operational procedures by leveraging HP best practices

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-3842ENN.pdf

Optional HP Care Pack Services that will enhance your HP product experience.

5-Year HP Support Plus 24

As an alternative to our recommended support level, for customers who need to improve uptime with responsive 24x7 product support:

HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year. Service coverage encompasses HP products and selected multivendor hardware and software.

In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings.

Choose Support Plus 24 when you need to:

Improve uptime with responsive hardware and software services available anytime

Cost-effectively obtain expert 24x7 multivendor hardware and software support

Enjoy consistent service coverage across geographically dispersed sites

Update HP and selected third-party software at a predictable cost

Take advantage of subscription savings on software updates

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf

HP Entry Storage Data Migration Service for Windows

For customers who need to safely migrate Windows data within their TCP/IP networks with minimal impact to their operations:

You have a need to migrate data between Windows servers within your TCP/IP network. Or you have a need to migrate storage for your Windows servers. Or both. And you need to accomplish these migrations efficiently while minimizing risk at the same time.

HP Entry Storage Data Migration Service for Windows offers you a cost competitive and convenient way to accommodate data migration triggered by a need to refresh or consolidate storage, or to create different storage tiers. This service offers a migration cost in line with the costs of storage products in small and medium-sized storage environments. The service is delivered via a skilled HP service specialist with special consideration for data availability, integrity, and ongoing operational performance during the transfer process. http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-4734ENW.pdf

eSupport

HP eSupport is a portfolio of technology-based services that assist you with managing your

 

business environment - from the desktop to the data center.

 

Support Portal

 

The HP support portal provides one-stop access to the information, tools and services you need to

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