HP CheXpress CX30 Common Error Codes From The Scanner

CheXpress® CX30 User’s Manual_Rev 020309

Common Error Codes From The Scanner

Common Error Codes

216Mis-Feed (The document failed to enter the path on time).

•Remove the document and re-insert it.

•Check for bent or excessively curled leading edges and straighten as needed.

•If they continue to get -216 errors, this might indicate that;

oThe entry drive rollers may be dirty o Something may be lodged in the path

-220Document Stopped in the path or did not exit on time

•Eject the documents. To clear the error condition.

•If the document will not eject, remove the top center cover and open the access doors to remove the document.

•Check the leading edges and corners of the document and straighten as needed.

•A -220 error code where the document is stopping in the path repeatedly could indicate debris, paper or a staple in the path. Check if the document’s leading edge looks OK or is catching on something.

•All of the main rollers may need to be cleaned.

-212	No Checks (There are no checks indicated in the entry pocket)
	• A scan cycle has been initiated, but the status LED is not indicating that a document is present.
	• Reinsert the document and insert them back into the entry pocket. Slide them forward until the LED
	comes on.
	• This typically can happen when a scan cycle is initiated and the LED is not on.
-553	No Print Head (The ink jet cartridge is not being sensed by the scanner)

•When endorsing characters using the ink jet option, the print string is the first function sent down to the scanner at the start of a scan cycle. This error will come up immediately if no cartridge is present.

•Open the top-center cover by lifting vertically. Remove and reseat the ink jet cartridge, being sure it snaps into place.

•If that fails, try using a new cartridge.

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