2. Set Colors to Medium (16 bit), if this setting is not already selected.

A disc does not play automatically

1.Click Start > Control Panel > Play CDs or other media automatically.

2.Confirm that the Use AutoPlay for all media and devices check box is selected.

3.Click Save.

A CD, DVD, or BD should now start automatically when it is inserted into the optical drive.

A DVD movie stops, skips, or plays erratically

●Clean the disc.

●Conserve system resources by trying the following suggestions:

◦Log off the Internet.

◦Change the color properties of the desktop:

1.Right-click on a blank area of the computer desktop, and select Personalize > Display Settings.

2.Set Colors to Medium (16 bit), if this setting is not already selected.

◦Disconnect external devices, such as a printer, scanner, camera, or handheld device.

A DVD movie is not visible on an external display

1.If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays.

2.Configure the monitor settings to make the external display primary:

a.Right-click on a blank area of the computer desktop, and select Personalize > Display Settings.

b.Specify a primary display and a secondary display.

NOTE: When using both displays, the DVD image will not appear on any display designated as the secondary display.

To get information about a multimedia question not covered in this guide, go to Start > Help and Support.

The process of burning a disc does not begin, or it stops before completion

●Be sure that all other programs are closed.

●Turn off Sleep mode and Hibernation.

24 Chapter 7 Troubleshooting