WHITE PAPER (cont.)
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. | PU R P O S E |
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. | This document describes some of the options available to an individual who may experience |
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. | problems with the operating system installation on their PC. Because the causes of problems with |
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. | the system software can vary widely, this document discusses practices that would apply to the |
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. | broadest range of circumstances. |
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. | It is assumed that the reader of this document is familiar with the installed operating system, |
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. | including: installing the operating system software, adding and removing components; adding and |
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. | removing device drivers; and using hard drive management tools. |
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. | Some Reasons for Needing System Recovery or Restore |
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. | Installation of a software package or driver has produced undesirable results. |
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. | A hardware device or system resource is no longer working as expected. |
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. | The operating system is not functioning properly. |
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. | You want to restore the PC back to its original factory state. |
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. | NOTE: Before attempting any of the solutions outlined in this document, you should review the |
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. | online help and support documentation provided with the Windows operating system and search |
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. | for the topic “Repair Overview” or visit the Microsoft KnowledgeBase Web site at |
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. | http://support.microsoft.com/ for information regarding possible known operating system or |
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. | software issues and solutions. |
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. | What You Will Need |
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. | Operating system CD (provided with the HP computer) |
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. | The Restore Plus! CD (provided with the HP computer) |
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. | Restore Plus! Supplemental Software CD (provided with the HP computer) |
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. | Additional application CDs (provided with the HP computer or purchased separately) |
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. | Additional PC with access to the Internet for reviewing documentation from |
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. | http://support.microsoft.com/ or obtaining device drivers or additional software from |
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. | http://www.hp.com/ or hardware manufacturers' Web sites (optional, but highly |
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. | recommended) |
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. | NOTE: Some systems may not have shipped with Restore Plus!, Supplemental Software CDs, or |
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. | additional OEM application CDs. The inclusion of these CDs with your PC is based on the model |
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. | and software options available at the time of purchase. |
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. | PSG#HJ_DT_010303_1A |
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