1 Computer Diagnostic Features
HP Insight Diagnostics .........................................................................................................................
1
Accessing HP Insight Diagnostics .......................................................................................
Survey Tab ..........................................................................................................................
2
Test Tab ...............................................................................................................................
3
Status Tab ...........................................................................................................................
Log Tab ................................................................................................................................
4
Help Tab ..............................................................................................................................
Saving and Printing Information in HP Insight Diagnostics ..................................................
5
Downloading the Latest Version of HP Insight Diagnostics .................................................
Protecting the Software ........................................................................................................................
HP Backup and Recovery Manager .....................................................................................................
6
2 Troubleshooting Without Diagnostics
Safety and Comfort ..............................................................................................................................
7
Before You Call for Technical Support .................................................................................................
Helpful Hints .........................................................................................................................................
8
Solving General Problems ..................................................................................................................
10
Solving Power Problems ....................................................................................................................
14
Solving Diskette Problems .................................................................................................................
15
Solving Hard Drive Problems .............................................................................................................
18
Solving Media Card Reader Problems ...............................................................................................
21
Solving Display Problems ...................................................................................................................
23
Solving Audio Problems .....................................................................................................................
27
Solving Printer Problems ....................................................................................................................
29
Solving Keyboard and Mouse Problems ............................................................................................
30
Solving Hardware Installation Problems .............................................................................................
32
Solving Network Problems .................................................................................................................
34
Solving Memory Problems .................................................................................................................
37
Solving Processor Problems ..............................................................................................................
39
Solving CD-ROM and DVD Problems ................................................................................................
40
Solving Drive Key Problems ...............................................................................................................
43
Solving Front Panel Component Problems ........................................................................................
44
Solving Internet Access Problems ......................................................................................................
45
Solving Software Problems ................................................................................................................
47
Contacting Customer Support ............................................................................................................
48
Appendix A POST Error Messages
POST Numeric Codes and Text Messages .......................................................................................
50
ENWW
v