Getting Started

Solving Hardware Installation Problems (Continued)

Problem

Cause

Solution

 

 

 

A new device is not

A plug and play

Use Windows XP Device

recognized as part

board may not

Manager to deselect the

of the system.

automatically

automatic settings for the board

(continued)

configure when

and choose a basic

 

added if the default

configuration that does not

 

configuration

cause a resource conflict. You

 

conflicts with other

can also use Computer Setup to

 

devices.

reconfigure or disable devices to

 

 

resolve the resource conflict.

 

 

 

 

Computer will not

Wrong memory

1.

Review the documentation

start.

modules were used

 

that came with the system

 

in the upgrade or

 

to determine if you are

 

memory modules

 

using the correct memory

 

were installed in the

 

modules and to verify the

 

wrong location.

 

proper installation.

 

 

2.

Observe the beeps and

 

 

 

LED lights on the front of the

 

 

 

computer. See “Interpreting

 

 

 

Diagnostic Lights and

 

 

 

Audible Codes” on

 

 

 

page 25 to determine

 

 

 

possible causes.

 

 

3. If you still cannot resolve

 

 

 

the issue, contact Customer

 

 

 

Support.

 

 

 

 

Power LED flashes

Memory is installed

1.

Reseat DIMMs. Power on

Red five times, once

incorrectly or is bad.

 

the system.

every second,

 

2.

Replace DIMMs one at a

followed by a

 

 

 

time to isolate the faulty

two-second pause,

 

 

 

 

module.

and the computer

 

 

 

3. Replace third-party memory

beeps five times. The

 

 

 

with HP memory.

beeps continue for

 

 

 

4.

Replace the system board.

five iterations, then

 

stop. The LED flashes continue until the problem is resolved.

Getting Started

www.hp.com

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