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| w w w . e a s y r u n . c o m | ||
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| Release |
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| The caller receives a voice prompt and |
| mode to “release.” In most |
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| can make a selection by dialing a digit. |
| environments, the system identifies the |
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| agent automatically based on the caller |
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| ID information. If not, this action should |
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| be part of a script that uses the Get |
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| Digits action to collect the agent ID, |
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| and then uses the release action. This |
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| allows agents to work without a PC. |
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| Resume |
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| destination the PBX. |
| mode to normal working mode. In most |
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| environments, the system identifies the |
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| agent automatically based on the caller |
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| ID information. If not, this action should |
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| be part of a script that uses the Get |
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| Digits action to collect the agent ID, |
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| and then uses the release action. This |
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| allows agents to work without a PC. |
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| Collect callback |
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| |
| NOTE: This is a terminating action for |
| information for callback purposes, such |
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| the call as well as for the script. Any |
| as a caller’s phone number and the |
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| actions following this one are not |
| time requested for a return call. |
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| performed. |
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| Get Digits – Allows the collecting |
| Play callback |
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| information from caller using DTMF. |
| message to be played to a callback |
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| customer. A separate message may be |
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| defined if the call is answered by an |
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| answering machine. |
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477 Main Street, Suite 214 Monroe, CT 06468 | Tel |
Beit Hatamar, 17 Hatidhar St. Raanana, Israel 43665 |
www.easyrun.com
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