HP H1900 ActiveSync

Troubleshooting

ActiveSync

For more information on Microsoft ActiveSync, refer to Chapter 2, “Using ActiveSync.”

ProblemSolution

I cannot connect to my computer using the USB Synchronization Cable.

•Be sure you have installed Microsoft ActiveSync 3.7 or higher on your host computer before connecting your iPAQ Pocket PC to it.

•Be sure your iPAQ Pocket PC is connected to the USB Synchronization Cable, and that the sync cable is connected to your computer.

•Be sure you are running Microsoft Windows 98SE, Me, 2000, or XP and that you have installed Microsoft ActiveSync 3.7 or a later version on your computer.

I connected my iPAQ Pocket PC before installing Microsoft ActiveSync.

1.Disconnect the USB Synchronization Cable from your computer.

2.If you have Windows 98SE, Me, 2000, or XP, uninstall the USB record.

3.Install Microsoft ActiveSync 3.7 or higher.

4.Reconnect the iPAQ Pocket PC USB Synchronization Cable.

Microsoft

ActiveSync cannot locate my iPAQ Pocket PC when

I synchronize.

•Be sure the device is on.

•Be sure all cables are securely connected.

•Remove your iPAQ Pocket PC from the USB Synchronization Cable, power on the unit by pressing the Power button, and connect it back to the USB Synchronization Cable.

•Reset the device by using the stylus to lightly press the Reset button on the back of the unit.

•Check Connection Settings in ActiveSync on your personal computer to ensure the communications port you are using is active.

9–4	User’s Guide

Contents

User’s Guide Page Contents 1 Getting to Know Your iPAQ Pocket PC 2 Using ActiveSync 3 Managing the Battery 4 Learning the Basics 5 Learning Input Methods 6 Expansion Cards 7 Connecting to the Internet 8 Using Bluetooth 9 Troubleshooting A Regulatory Notices B Specifications Index Page Getting to Know Your iPAQ Pocket PC hp iPAQ Software Functions Microsoft Pocket PC Software Page Using the Stylus Setting the Date and Time Entering Owner Information Resetting the Unit Performing a Full Reset Power Aligning the Screen Routine Care Page Page Using ActiveSync Connecting to a Computer Using the Serial Infrared (IR) Connection ActiveSync Tools Connect via IR Changing Synchronization Settings Copying Files Installing Programs Backing up and Restoring Synchronizing Links Sending and Receiving E-mail Requesting Meetings Page Managing the Battery Installing the Battery Page Page Page Removing the Battery Charging the Battery Preserving Battery Time Manually Monitoring the Battery Learning the Basics Using the Today Screen Navigation Bar and Command Bar New Status Icons Pop-UpMenus tap Creating information New Customizing the Today Screen Settings Today 2.Select Use this picture as the background checkbox Browse Items Move Up Move Down Date Display Today screen if device is not used for...hours Using Programs Closing Programs 1.From the Start menu, tap Settings > System tab > Memory Running Programs Stop All Stop Installing Programs Using iPAQ Image Viewer Locating an Image Viewing Image Information Changing the View Creating a Slide Show 2.Tap Show > Set up Show Select All Saving a Slide Show Opening a Slide Show Sorting Image Files Viewing a Slide Show Backup/Restore using iPAQ Backup Backup/Restore Using ActiveSync Memory Storage Card Page Learning Input Methods Changing Word Suggestion Options Page Using the On-ScreenKeyboard Writing with the Stylus and the Letter Recognizer Page Writing with the Stylus and Microsoft Transcriber Writing with the Stylus and Block Recognizer Drawing and Writing on the Screen Page Expansion Cards Installing an Expansion Card Removing a Secure Digital (SD) Expansion Card Viewing the Content of Memory Cards Connecting to the Internet Connecting to a Private Network Entering an Internet Address Using a Favorites List Using Bluetooth Getting Acquainted with Bluetooth Understanding Terms The Term Means Supported Services Working with Bluetooth Settings Turning On Bluetooth Entering a Device Name Allowing Connections Allowing All Devices to Connect Allowing Paired Devices to Connect Allowing Others to Locate Your Device Automatically Enabling Services Requiring Authorization to Access Services Secure Connections using a Passkey or Bond Setting a Shared Folder 2.Tap the File Transfer tab Folder Creating a Profile Activating a Profile Saving Bluetooth Configuration Settings in a Profile Renaming a Profile Deleting a Profile Working with Bluetooth Manager Pairing Devices 1.From the Today screen, tap Start > Bluetooth Manager 2.Tap Tools, and tap Paired devices Add Lookup Passkey Connecting to Other Devices Establishing an ActiveSync Connection 2.Tap New, and Connect 3.Tap ActiveSync via Bluetooth, and tap Next Using Dial-UpNetworking My Shortcuts Bluetooth Manager Connect 5.Tap New Connection Connection Name Working with Files Creating a File Transfer Connection 3.Tap Browse files on a remote device, and tap Next Sending Files 2.Tap File, and Tap Send a File… Creating a Folder on a Remote Device Receiving a File from a Remote Device File Get Deleting a File from a Remote Device 4.Tap File, and tap Delete Setting Up Your Business Card Information 3.Tap the Information Exchange tab 4.Tap the My business card (vCard) icon Sending Business Cards Requesting Business Cards Exchanging Business Cards Opening a Connection Creating a Shortcut Deleting a Shortcut Viewing Shortcuts Page Troubleshooting Common Problems Page Problem Solution ActiveSync Page Bluetooth Expansion Cards Page Regulatory Notices Federal Communications Commission Notice Modifications Cables Canadian Notice Japanese Notice European Union Notice Battery Warning Equipment Warning Airline Travel Notice Wireless Notices Japanese Regulatory Wireless Notice Brazilian Regulatory Wireless Notice Page Specifications System Specifications Physical Specifications Operating Environment Index