HP H6T95AA#ABA, H6V04AA#ABA Software problems

Software problems

●Shut down the computer, and then turn it on again.

●Update or reinstall the drivers. See Updating programs and drivers on page 41.

●Refresh or restore your computer. See Backing up, restoring, and recovering on page 51.

68 Chapter 11 Troubleshooting

Contents

Page Page Table of contents Page Page Page 1 Starting right Best practices Fun things to do More HP resources Page 2 Getting to know your computer Finding your hardware and software information Locating hardware Locating software Front Right side Page Left side Page Top Bottom Labels Identifying the labels 3 Connecting to a network Connecting to a wireless network Using the wireless controls Using an Internet service provider Setting up a WLAN Configuring a wireless router Protecting your WLAN Connecting to a WLAN Connecting to a wired network Connecting to a local area network (LAN) 4 Enjoying entertainment features Using the webcam Using audio Adjusting the volume Connecting speakers Connecting headphones Using video Connecting an HDMI device Using HDMI audio Managing your audio and video files Share media and data across your home group network (select models only) Enable media sharing and set up a home group network Stream and share media between mobile devices Migrate or synchronize data Share photos, videos, and music to and from your phone Determining your Android phone operating system (OS) version Download the sMedio TrueLink+ app to your phone Start sharing media sMedio 360 TrueLink+ My Devices My Mobile Touch to Beam 5Navigating using the keyboard and pointing devices Using touch screen gestures One-fingerslide Tapping Scrolling Pinching/stretching Rotating (select models only) Edge swipes Right-edgeswipe Left-edgeswipe Top-edgeswipe and bottom-edgeswipe Using the keyboard Using the action keys Using Microsoft Windows 8 shortcut keys Using the integrated numeric keypad Page 6 Managing power Initiating Sleep and Hibernation Manually initiating and exiting Sleep Manually initiating and exiting Hibernation Setting password protection on wakeup Shutting down (turning off) the computer Shut down Shut Down 7 Managing and sharing information Using a USB device Connecting a USB device Removing a USB device Inserting and removing a memory card 8 Maintaining peak performance Performing routine maintenance Using Disk Cleanup Using Disk Defragmenter Updating programs and drivers Page Cleaning your computer Cleaning procedures Cleaning the keyboard or mouse Using security measures Setting Windows passwords Setting Computer Setup (BIOS) passwords Using Internet security software Installing software updates Installing Windows updates Updating software 9Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Starting Computer Setup (BIOS) Updating the BIOS Determining the BIOS version Downloading a BIOS update Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 10 Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media HP Recovery Manager Recovery Media Creation Restore and recovery Using Windows Refresh for quick and easy recovery Remove everything and reinstall Windows Recovering using HP Recovery Manager What you need to know Using the HP Recovery partition (select models only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition 11 Troubleshooting Wireless connection problems Cannot connect to a WLAN Cannot connect to a preferred network Current network security codes are unavailable Cannot connect to the wireless router Network status icon is not displayed Power problems Computer will not turn on or start Hard drive error Computer is not responding Computer shuts down unexpectedly Computer Setup problems The computer will not enter Computer Setup Display problems The display is blank Images on the screen are too large or too small, or the images are fuzzy Keyboard and mouse problems Page Audio problems No sound is produced Software problems 12 Specifications Operating specifications 13 Electrostatic Discharge Index P passwords