Problem

Possible Cause

Solution

 

 

 

 

The HP Display LiteSaver may not

Confirm that the HP Display LiteSaver is compatible with

 

be compatible with the computer

the system.

 

system. Some notebook computers

1. Right-click on the HP Display LiteSaver icon in the

 

are not compatible and the monitor

 

power can not be controlled.

system tray.

 

 

2. Select Power Off Display from the menu.

 

 

The monitor screen should turn off if the system is

 

 

compatible. To turn the monitor back on, wait 5 seconds

 

 

and move the mouse.

 

 

NOTE: If the monitor did not turn off, then the computer

 

 

graphics driver is not compatible with the HP Display

 

 

LiteSaver software.

 

 

 

The monitor is off but it did

The monitor's power saving control

Check the monitor's OSD menu setting for power saving

not seem to enter into a low-

is disabled.

enable/disable controls. The control should be set to

power sleep mode.

 

enable to allow the monitor to enter into low-power modes.

 

 

 

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the trouble shooting tips in this section, you may need to call technical support. Have the following information available when you call:

●The monitor

●Monitor model number

●Serial number for the monitor

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

●Hardware configuration

●Hardware and software you are using

32 Appendix A Troubleshooting