The wireless network is not functioning

1.Make sure that the network cable is not connected.

2.To verify if the network has lost communication, try connecting other devices to the network.

3.Test network communication by pinging the network.

a.Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter.

b.Type ping followed by the router IP address.

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

c.If the window displays round-trip times, the network is working.

4.Make sure that the router or product connects to the same network that the computer connects to.

a.Print a configuration page.

b.Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.

c.If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the product.

Perform a wireless network diagnostic test

From the product control panel, you can run a diagnostic test that provides information about the wireless network settings.

LCD control panel

1.On the product control panel, press the Setup button.

2.Select Network Setup, and then select Wireless Menu.

3.Select Network Test, and then press the OK button. The product prints a test page that shows test results.

Touchscreen control panel

1.From the Home screen on the product control panel, touch the Setup button.

2.Select Network Setup, and then select Wireless Menu.

3.Select Run Network Test. The product prints a test page that shows test results.

Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

100 Chapter 8 Solve problems

ENWW