Problem

Possible Cause

Solution

 

 

 

OSD Lockout is displayed.

The monitor's OSD Lockout

Press and hold the Menu button for 10 seconds to

 

function is enabled.

disable the OSD Lockout function.

 

 

 

Power Button Lockout is

The monitor's Power Button

Press and hold the power button for 10 seconds to

displayed.

Lockout function is enabled.

unlock the power button function.

 

 

 

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

●Monitor model number

●Monitor serial number

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

●Hardware configuration

●Name and version of the hardware and software you are using

30 Appendix A Troubleshooting

ENWW