Prodigy Internet Services

1-800-213-0992 — www.prodigy.com

Quicken Basic (Intuit)

1-900-555-4688 — www.intuit.com

Troubleshooting

For help on problems you may be experiencing when you install your PC, refer to the following pages for possible solutions.

Symptom describes the sign or warning message for the type of problem.

Problem identifies one or more reasons why the symptom may have occurred.

Veritas (only CD-RW and DVD+RW/+R models) www.veritas.com

Yahoo! — User Support

www.yahoo.com

Solution describes what you should do to try to solve the problem.

Look up the description of the symptom or problem, and try the solution listed. Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation.

Display (Monitor)

NOTE: If you encounter display (monitor) problems, refer to the documentation that came with your monitor and to the common causes and solutions listed in this table.

Symptom

Problem

Solution

 

 

 

Screen is blank, and monitor

Monitor power cable is not

Reconnect the power plug on the back of the monitor and on the

power light is not lit.

connected to the monitor or

wall outlet.

 

to the wall outlet.

 

 

Monitor is off (not

Press the On button on the front of the monitor.

 

turned on).

 

 

 

 

Screen is blank.

Screen saver is enabled.

Press any key or move the mouse to make the screen display visible

 

 

again.

 

PC is in standby mode.

Press the Standby button (select models only) or press the Esc key

 

 

on the keyboard to resume from standby mode.

 

PC is in hibernation mode or

Press the On button to turn on the PC.

 

is off.

 

 

 

 

 

Monitor connector cable is

Inspect the monitor video connector for bent pins. If no pins are

 

not properly connected to

bent, reconnect the monitor connector cable on the back of the PC.

 

the back of the PC.

 

 

 

 

Hard Disk Drive

Symptom

Problem

Solution

 

 

 

PC seems to be locked up

Program in use has stopped

Use the Windows Task Manager to close any programs not

and not responding.

responding to commands.

responding or to Restart the PC:

 

 

1 Press the Ctrl, Alt, and Delete keys on the keyboard at the

 

 

same time.

 

 

2 Select the program that is not responding, and click End Task.

 

 

Or

 

 

Click Shut Down, and then click Restart.

 

 

If this does not work, press the On button for 5 or more seconds to

 

 

turn off the PC. Then, press the On button.

 

 

 

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HP m1270n, m1297c, m1295c Troubleshooting, Display Monitor, Hard Disk Drive, Prodigy Internet Services Quicken Basic Intuit

m1277c, m1270n, m1280n, m1265c, m1264n specifications

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