HP m380.uk, m477.uk, m370.uk Customer Responsibilities, Obtaining Hardware Warranty Repair Service

Where a network interface card (NIC) has been factory preinstalled by HP in the HP Pavilion, HP warrants that the correct drivers are installed, and that the HP Pavilion will recognise the NIC. However, HP’s warranty does NOT cover connectivity issues, which are NOT supported. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace the affected products that prove to be defective. In case of defective software, HP will replace software media that does not execute its programming instructions due to such defect. Replacement parts or units will be either new or equivalent to new in performance.

If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price on a pro-rated basis upon prompt return of the product. Refunds within the first 3 months of ownership will be refunded at 100% of purchase price. Refunds within 3–6 months of ownership will be refunded at 85% of purchase price. Refunds within 6–9 months of ownership will be refunded at 55% of purchase price. Refunds within 9–12 months will be refunded at 35% of purchase price.

HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

HP does not warrant that the operation of the products will be uninterrupted or error-free. HP’s warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorised modification or misuse, (d) operation outside of the published environmental specifications for the product,

(e)improper site preparation, (f) unauthorised maintenance or repair, or (g) abuse, negligence, accident, loss or damage in transit.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE YOUR SOLE AND EXCLUSIVE REMEDIES, AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OF SATISFACTORY QUALITY, AND

FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights, and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty.

Customer Responsibilities

You may be required to run HP-supplied diagnostic programmes before a Hardware repair is scheduled or a replacement part is dispatched. After the troubleshooting, if no Hardware defect is detected, the service will be charged at HP’s standard rates.

You are responsible for the security of your own proprietary and confidential information and for maintaining a procedure external to the products for reconstruction of lost or altered files, data, or programmes.

You should back up all data on your system before calling the HP Customer Care Centre for repair. In case of pickup for HP Repair Centre, you must remove all added accessories and package the defective unit in the original box.

Obtaining Hardware Warranty Repair Service

For the duration of the hardware warranty, hardware repair service includes Customer-replaceable parts and Carry-in services, as described below. To obtain hardware warranty service, you need to call one of the referrals at one of the telephone numbers listed earlier in this guide, or take your HP Pavilion to an authorised service provider. You must be prepared to supply proof of purchase.

Customer-replaceable Parts Service

If available in your area, some customer-replaceable parts may be serviced through expedited part shipment. HP will send you the relevant part along with written instructions on how to replace the defective component. If necessary, HP will provide you with telephone assistance. Defective parts and units must be returned to HP within 30 days. HP may ask for a credit card as collateral for the more expensive parts (such as monitors) and will charge you for the retail price of the part if the defective part or unit is not returned within 30 days.

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