Chapter 9

My camera stalls when establishing a connection to the computer.

Your memory card may have a large number of images stored on it. The more images you have on your card, the longer it takes to establish a connection to the computer (up to 5 minutes). If you have a large number of images on the memory card, be sure to allow this additional time to establish the connection.

Ensure that the USB cable is properly connected to the camera and computer, either directly or via an optional dock.

Try connecting the USB cable to another USB port on the computer.

Turn the camera off, then on again. If that does not fix the problem, reset the camera (see Resetting the camera” on page 32).

If the problem persists, contact HP Support (see Product support” on page 38).

I cannot transfer images from the camera to my computer.

Either install the HP Photosmart Software (see Install the software” on page 6), or see Transferring images without HP Photosmart Software” on page 24.

Set your camera to act as a Disk Drive (see USB Configuration in “Using the Camera Setup Menu” on page 31), then follow the steps in “Connecting to the computer” on page 24.

I get an error message when transferring images to my computer.

A power surge or electrostatic discharge may have affected the camera. Close the HP Photosmart Software, remove the camera from the optional dock or disconnect the camera from the USB cable and reset the camera (see “Resetting the camera”

on page 32). Then, restart the image transfer process (see “Transferring images with HP Photosmart Software” on page 23).

The HP Photosmart Software takes a long time before it is ready to transfer images from my camera.

Having a large number of files stored on an optional memory card affects the amount of time it takes for the HP Photosmart Software to start transferring images. Transfer all images stored on the memory card, then format the card (see “Install and format an optional memory card” on page 6).

I am having a problem installing or using the HP Photosmart Software.

Make sure your computer meets the minimum system requirements as stated on the camera packaging.

Refer to the Hewlett-Packard Technical Support website: www.hp.com/support.

Camera error messages

Should you receive one of the following error messages when using your camera, you can look up details about the message by visiting www.hp.com and searching on the specific code.

NOTE: Codes beginning with M430 apply to the HP Photosmart M437 digital camera. Codes beginning with M530 apply to the HP Photosmart M537 digital camera.

36 Troubleshooting

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Image 38
HP M537, M437 manual Camera error messages, Cannot transfer images from the camera to my computer

M437, M537 specifications

The HP M537 and M437 are cutting-edge multifaceted printers that reflect HP's commitment to delivering high-quality solutions for business environments. Designed specifically for office settings, these models integrate efficiency, reliability, and advanced technology, catering to various printing needs.

One of the standout features of the HP M537 and M437 is their printing speed. Both models boast impressive output rates, capable of producing high-quality documents at speeds of up to 40 pages per minute. This efficiency reduces wait times and enhances productivity, making these printers essential for fast-paced workplaces.

In terms of print quality, the HP M537 and M437 utilize HP's LaserJet technology, ensuring sharp text and vibrant graphics with a resolution of up to 1200 x 1200 dpi. This level of detail is particularly beneficial for businesses that require professional-grade documents, such as reports, proposals, and marketing materials.

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Security is a top priority for business printers, and HP takes this seriously with the M537 and M437. These models come equipped with robust security features that protect sensitive information. Secure printing options and user authentication prevent unauthorized access, ensuring that confidential documents remain secure.

Sustainability is also a key consideration in their design. The HP M537 and M437 allow for automatic duplex printing, significantly reducing paper consumption. Moreover, HP is committed to environmentally friendly practices, using recycled materials in their cartridges and packaging.

In summary, the HP M537 and M437 are advanced printing solutions that deliver high performance, exceptional quality, reliable security, and a focus on sustainability. These models are ideal for businesses seeking to enhance their productivity while minimizing their environmental footprint. With their impressive features and cutting-edge technologies, they stand out as top choices in the competitive landscape of office printers.