Chapter 9
My camera stalls when establishing a connection to the computer.
•Your memory card may have a large number of images stored on it. The more images you have on your card, the longer it takes to establish a connection to the computer (up to 5 minutes). If you have a large number of images on the memory card, be sure to allow this additional time to establish the connection.
•Ensure that the USB cable is properly connected to the camera and computer, either directly or via an optional dock.
•Try connecting the USB cable to another USB port on the computer.
•Turn the camera off, then on again. If that does not fix the problem, reset the camera (see “Resetting the camera” on page 32).
•If the problem persists, contact HP Support (see “Product support” on page 38).
I cannot transfer images from the camera to my computer.
•Either install the HP Photosmart Software (see “Install the software” on page 6), or see “Transferring images without HP Photosmart Software” on page 24.
•Set your camera to act as a Disk Drive (see USB Configuration in “Using the Camera Setup Menu” on page 31), then follow the steps in “Connecting to the computer” on page 24.
I get an error message when transferring images to my computer.
A power surge or electrostatic discharge may have affected the camera. Close the HP Photosmart Software, remove the camera from the optional dock or disconnect the camera from the USB cable and reset the camera (see “Resetting the camera”
on page 32). Then, restart the image transfer process (see “Transferring images with HP Photosmart Software” on page 23).
The HP Photosmart Software takes a long time before it is ready to transfer images from my camera.
Having a large number of files stored on an optional memory card affects the amount of time it takes for the HP Photosmart Software to start transferring images. Transfer all images stored on the memory card, then format the card (see “Install and format an optional memory card” on page 6).
I am having a problem installing or using the HP Photosmart Software.
•Make sure your computer meets the minimum system requirements as stated on the camera packaging.
•Refer to the
Camera error messages
Should you receive one of the following error messages when using your camera, you can look up details about the message by visiting www.hp.com and searching on the specific code.
NOTE: Codes beginning with M430 apply to the HP Photosmart M437 digital camera. Codes beginning with M530 apply to the HP Photosmart M537 digital camera.
36 Troubleshooting