B Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

Software product name

Hardware product model number

Operating system type and version

Applicable error message

Third-party hardware or software

Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support:

See the Contact HP Worldwide website for contact options: http://www.hp.com/go/assistance

Use the Contact hp link on the HP Support Center website: http://www.hp.com/go/hpsc

In the United States, call 1-800-334-5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.

Registering for software technical support and update service

HP CloudSystem Matrix includes as standard, three or one year of 24 x 7 HP Software Technical Support and Update Service and 24 x 7 four hour response HP Hardware Support Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. Customers who purchase an electronic license are eligible for electronic updates.

With this service, Insight Management software customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website:

http://www.hp.com/services/insight

Registration for this service takes place following online redemption of the license certificate.

How to use your software technical support and update service

As HP releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation and license updates for products on your HP software support agreement.

You can access this portal from the HP Support Center:

http://www.hp.com/go/hpsc

After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain software, documentation, and license updates.

Information to collect before contacting HP 109

Page 109
Image 109
HP Matrix Operating Environment Software manual Support and other resources, Information to collect before contacting HP

Matrix Operating Environment Software specifications

HP Matrix Operating Environment (MOE) is an innovative software platform designed to deliver efficient management and orchestration of IT resources across physical, virtual, and cloud infrastructures. It provides a comprehensive solution for organizations that require a robust and flexible environment to manage their IT operations seamlessly.

One of the main features of HP MOE is its ability to optimize resource utilization by automating the provisioning and management of infrastructure components. This includes the ability to rapidly deploy servers, storage, and networking resources in a manner that meets the dynamic needs of modern businesses. This automation significantly reduces the time and effort required for manual configurations, enabling IT teams to focus on strategic initiatives rather than routine tasks.

The software offers a unified management interface that provides visibility into the entire IT environment. Users can monitor performance metrics, track resource allocation, and manage workflows through a single dashboard. This centralized control not only simplifies operations but also enhances decision-making capabilities by providing real-time insights into system health and performance.

Another critical characteristic of HP MOE is its support for both physical and virtual resources. The platform is designed to seamlessly integrate with existing infrastructure, making it easier for organizations to adopt virtualization and hybrid cloud strategies. Its compatibility with industry-standard hypervisors allows businesses to leverage their current investments while taking advantage of the benefits of virtualization.

HP MOE incorporates advanced technologies such as automation scripts, APIs, and tools for workload balancing. This technological backbone enables organizations to implement elasticity in their environments, allowing them to scale resources up or down based on demand. The software also supports a service-oriented architecture, facilitating integration with other enterprise applications and systems.

Security is a top priority in the design of HP MOE. The software provides robust security features that ensure data integrity and protect against unauthorized access. This includes role-based access controls, encryption, and compliance reporting, all of which contribute to a secure operating environment.

In summary, HP Matrix Operating Environment Software is a powerful solution that addresses the complexities of managing modern IT resources. Its key features include automation, unified management, support for physical and virtual environments, and strong security measures. With its ability to enhance efficiency and streamline operations, HP MOE is an essential tool for organizations looking to stay competitive in an increasingly digital landscape.