Obtaining Repair Service

If your HP TV must be repaired, call HP telephone support. A trained HP service technician will diagnose the problem and coordinate the repair process. HP support will direct you to the best solution, whether it is an authorized service provider or an HP facility. Repair covered by the limited warranty is provided at no additional cost during the limited warranty period. After the warranty period, you will be quoted a repair cost.

Warranty

HP Limited Warranty Statement

HP is committed to providing the best service to ensure that you get the most out of your HP TV. The following Limited Warranty Statement describes the standard HP microdisplay TV warranty.

Product

Warranty period

 

 

HP md5020n/md5820n/md5880n/md6580n

one year

Microdisplay TV

Limited parts & labor warranty

(excluding items listed below)

 

 

 

HP Microdisplay TV Lamp Module

90 days

(included with the TV or purchased separately)

Limited hardware warranty

 

 

HP Cables, Remote Control, Stand, and other parts

one year

(included with the TV or purchased separately)

Limited hardware warranty

 

 

HP Microdisplay TV Limited Warranty Statement

Extent of Limited Warranty

1.Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof date of purchase.

2.For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3.HP’s limited warranty covers only those defects which arise as a result of appropriate use of the product, and do not apply to any:

•Improper or inadequate maintenance, or unauthorized modification;

•Software, interfacing, media, parts, or supplies not provided or supported by HP; or

•Operation outside the product’s specifications.

4.If HP receives notice of a defect in any hardware product covered by HP’s warranty during the applicable warranty period, HP shall either repair or replace the defective product at HP’s option.

5.If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

6.HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

7.Any replacement product may be either new or like new, provided that it has functionality at least equal to that of the product being replaced.

8.HP products may contain remanufactured parts or components equivalent to new in performance or may have been subject to incidental use.

9.HP's limited warranty is valid in any country where the covered HP product is distributed by HP.

Limitations of Warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD-PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

68 Support and Warranty