Technical support

In this section

 

Before you contact HP

5

HP contact information

5

Customer self repair

5

HP customer support

6

Before you contact HP

 

Be sure to have the following information available before you call HP:

 

Technical support registration number (if applicable)

 

Product serial number

 

Product model name and number

 

Applicable error messages

 

Add-on boards or hardware

 

Third-party hardware or software

 

Operating system type and revision level

 

HP contact information

 

For the name of the nearest HP authorized reseller:

 

In the United States, refer to the HP US service locator webpage (http://www.hp.com/service_locator).

In other locations, refer to the HP website (http://www.hp.com).

For HP technical support:

In North America:

Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com).

Outside North America, call the nearest HP Technical Support Phone Center. For telephone numbers for worldwide Technical Support Centers, refer to the HP website (http://www.hp.com).

Customer self repair

What is customer self repair?

HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.

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HP Microsoft Internet Security and Acceleration (ISA) Software Technical support, Before you contact HP, This section

Microsoft Internet Security and Acceleration (ISA) Software specifications

HP Microsoft Internet Security and Acceleration (ISA) Software is a robust network security solution designed to safeguard business environments by offering a versatile platform for secure internet access. ISA Server integrates multiple functionalities that are essential for modern enterprise needs, helping organizations manage and protect their network infrastructure.

One of the main features of ISA Server is its firewall capabilities, which provide an essential barrier between internal networks and external threats. The software utilizes intelligent packet filtering to analyze incoming and outgoing traffic, ensuring that only legitimate communications are allowed while blocking potentially harmful activity. This helps to mitigate risks associated with external cyber threats and unauthorized access.

Another key feature is the built-in web caching technology. ISA Server improves network performance by caching frequently accessed websites and content. This reduces bandwidth usage and enhances response times for end-users, leading to increased productivity. By storing copies of web pages, ISA Server can serve them quickly to users, allowing enterprises to optimize their use of internet resources.

ISA Server also includes a powerful Virtual Private Network (VPN) feature, enabling secure remote access for employees. This technology supports secure connections over the internet, allowing users to access the corporate network and resources from anywhere in the world. The VPN capabilities ensure data encryption during transmission, protecting sensitive information from interception.

Moreover, ISA Server incorporates integrated threat management tools, which offer insights into potential security issues. These tools provide logging and reporting features that allow administrators to monitor traffic patterns and detect anomalies. This functionality is critical for identifying and responding to potential security breaches in real-time.

In addition to these features, ISA Server supports application-layer filtering, which enhances security further. This allows organizations to control access to specific applications and services while ensuring that malicious content cannot infiltrate the network.

Overall, HP Microsoft Internet Security and Acceleration Software is a comprehensive solution designed to address the complexities of network security in today’s digital landscape. Its combination of firewall protection, web caching, VPN capabilities, and application-layer filtering makes it an invaluable tool for organizations looking to secure their internet connectivity while optimizing performance and user experience. By leveraging advanced technologies and characteristics, ISA Server empowers businesses to operate safely and efficiently in an interconnected world.