Fixing Problems

If the lamp shuts off during a presentation:

A minor power surge might cause the lamp to shut off. Wait a few minutes, then power on the projector.

If the lamp indicator is on or blinking, unplug the projector after it cools down. Remove and reinstall the lamp module. If this does not fix the problem, install a new lamp.

If the lamp burns out or makes a popping sound:

If the lamp burns out and makes a popping sound, the projector will not turn back on until the lamp module has been replaced.

If the lamp breaks, contact HP about repairs that might be required.

Remote control problems

If the remote control does not operate:

Be sure nothing is blocking the remote control receiver on the front or back of the projector. Move to within 9 m (30 ft) of the projector.

Open the on-screen menu and select Help > Diagnostics. Run remote control test.

Replace the battery in the remote control.

If only the mouse and page-up and page-down buttons do not work:

Be sure you have a USB connection between the projector and the computer.

Open the on-screen menu and select Help > Diagnostics. Run remote control test and USB test.

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User’s Guide