Contents
Maintenance and Service Guide
Page
Contents
1 Product Description
2 Troubleshooting
3 Illustrated Parts Catalog
4 Removal and Replacement Preliminaries
5 Removal and Replacement Procedures
6 Specifications
A Connector Pin Assignments
B Power Cord Requirements
CScrew Listing Index
Product Description
1.1 Models
HP Compaq nc6000 Models
HP Compaq nc6000 Models (Continued)
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1.2Features
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1.3 Clearing a Password
1.4 Power Management
1.5 External Components
Front and Left-SideComponents
Item
Component
Function
Rear Panel and Right-SideComponents
Rear Panel and Right-SideComponents (Continued)
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Keyboard Components
Top Components
Top Components (Continued)
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Bottom Components
Bottom Components (Continued)
1.6 Design Overview
Troubleshooting
2.1Computer Setup and Diagnostics Utilities
Using Computer Setup
Selecting from the File Menu
Selecting from the Security Menu
Selecting from the Advanced Menu
Advanced Menu (Continued)
2.2 Using Diagnostics for Windows
Obtaining, Saving, or Printing
Configuration Information
Obtaining, Saving, or Printing Diagnostic Test Information
Begin Testing
Status
tab
Log
Error
2.3 Troubleshooting Flowcharts
Flowchart 2.1—InitialTroubleshooting
Flowchart 2.2—NoPower, Part
Flowchart 2.3—NoPower, Part
Flowchart 2.4—NoPower, Part
Flowchart 2.5—NoPower, Part
Flowchart 2.6—NoVideo, Part
Flowchart 2.7—NoVideo, Part
Flowchart 2.8—NonfunctioningPort Replicator (if applicable)
Flowchart 2.9—NoOperating System (OS) Loading
Flowchart 2.10—NoOS Loading, Hard Drive, Part
Flowchart 2.11—NoOS Loading, Hard Drive, Part
Flowchart 2.12—NoOS Loading, Hard Drive, Part
Flowchart 2.13—NoOS Loading, Diskette Drive
Flowchart 2.14—NoOS Loading, CD- or DVD-ROMDrive
Flowchart 2.15—NoAudio, Part
Flowchart 2.16—NoAudio, Part
Flowchart 2.17—NonfunctioningDevice
Flowchart 2.18—NonfunctioningKeyboard
Flowchart 2.19—NonfunctioningPointing Device
Flowchart 2.20—NoNetwork/Modem Connection
Illustrated Parts Catalog
3.1 Serial Number Location
3.2 Notebook Major Components
Spare Parts: Notebook Major Components
Item Description
Number
Page
Spare Parts: Notebook Major Components (Continued)
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3.3 Miscellaneous Plastics Kit
3.4 Mass Storage Devices
3.5 Miscellaneous
3.6 Sequential Part Number Listing
Spare Parts: Sequential Part Number Listing (Continued)
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Number Description
Removal and Replacement Preliminaries
4.1 Tools Required
4.2 Service Considerations
Plastic Parts
Cables and Connectors
4.3Preventing Damage to Removable Drives
4.4 Preventing Electrostatic Damage
4.5Packaging and Transporting Precautions
4.6Workstation Precautions
4.7Grounding Equipment and Methods
Typical Electrostatic Voltage Levels
Event
10%
40%
55%
Removal and Replacement Procedures
5.1 Serial Number
5.2 Disassembly Sequence Chart
Disassembly Sequence Chart (Continued)
5.3Preparing the Notebook for Disassembly
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5.4 Notebook Feet
5.5 Mini PCI Communications Board
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5.6 MultiBay Device
5.7Bluetooth Wireless Communications Board
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5.8 Integrated Smart Card
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5.9 Keyboard
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5.10 Modem Board
5.11 Memory Expansion Board
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5.12 Switch Cover
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5.13 Keyboard Plate
5.14 Security Module (TPM)
5.15 Fan Assembly
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5.16 Heat Sink
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5.17 Processor
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5.18 Display Assembly
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5.19 Top Cover
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5.20 RTC Battery
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5.21 LED Board
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5.22 Button Board
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5.23 System Board
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Specifications
Notebook (Continued)
14.1-inch,SXGA+, TFT Display
14.1-inch,XGA, TFT Display
Hard Drives
60-GB
40-GB
30-GB
External AC Adapter
Primary 6-Cell, Li-IonBattery Pack
Optional High-Capacity 8-Cell, Li-IonBattery Pack
Optional MultiBay 8-Cell, Li-IonBattery Pack
24X DVD/CD-RWCombo Drive and
24X CD-ROMDrive
8X DVD-ROMDrive and
DVD+RW/R and CD-RWCombo Drive
System DMA
Hardware
System
DMA
System Interrupts
IRQ
System I/O Addresses
I/O Address
System Function
System I/O Addresses (Continued)
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Connector Pin Assignments
Table A-2
RJ-11Modem
Table A-3
Universal Serial Bus
Table A-4
S-Video
Table A-5
External Monitor
Table A-6
Audio Line-Out
Table A-7
Microphone
Table A-8
Parallel
Table A-9
Serial
Power Cord Requirements
3-ConductorPower Cord
General Requirements
Country-SpecificRequirements
3-ConductorPower Cord Requirements (Continued)
Notes
Screw Listing
Table C-1
Torx T5M3.0×4.0 Screw
Head
Color
Qty
Page
Table C-4
Phillips PM3.0×4.0 Screw
Table C-5
Torx T8M2.5×5.0 Screw
Torx T8M2.5×5.0 Screw (Continued)
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Table C-6
Phillips PM2.5×3.5 Screw
Phillips PM2.5×3.5 Screw (Continued)
Table C-7
Phillips PM2.0×5.0 Screw
Table C-8
Phillips PM1.5×3.0 Screw
Phillips PM1.5×3.0 Screw (Continued)
Table C-9
Torx T8M2.5×11.0 Screw
Table C-10
Torx T8M2.5×9.0 Screw
Torx T8M2.5×9.0 Screw (Continued)
Table C-11
Torx T8M2.5×7.0 Screw
Table C-12
Phillips M2.0×3.5 Screw
Table C-13
Torx T8M2.5×5.5 Screw
Table C-14
Hex M2.5×9.0 Standoffs
Thread Width
Table C-15
Phillips M3.5×3.0 Screw
Index