HP P3005 manual Troubleshooting

6 Troubleshooting
Chapter contents	129
Troubleshooting process	130
Basic troubleshooting	130
Control-panel messages	131
Control-panel message types	131
Resolve control-panel messages	131
Clear jams	148
Avoid jams	148
Typical jam locations	149
Jam detection	150
Clear jams from the input-tray areas	151
Clear jams from the print-cartridge area	153
Clear jams from the output-bin areas	154
Clear jams from the optional duplexer	155
Interface troubleshooting	157
Communications checks	157
Computer direct connect (parallel) test	157
EIO troubleshooting	157
Jetdirect page	158
Network printing problems	158
Service mode functions	160
Cold reset	160
NVRAM initialization	160
Hard-disk initialization	161
Skip disk-load	161
Self test	161
Service menu (service PIN codes)	161
Service ID	162
Restoring the service ID	162
Convert the service ID to an actual date	163
Troubleshooting tools	164
Control-panel menus	164
Diagnostics menu	164
Test pages	165
Engine-test page	165
Formatter test page	166
Image defect ruler	167
Upgrade the firmware	168
Determine the current firmware version	168
Download the new firmware from the HP Web site	168
Transfer the new firmware to the device	168
Use FTP to upgrade the firmware on a network connection	168
Use HP Web Jetadmin to upgrade the firmware	169
Use MS-DOS commands to upgrade the firmware	170
Upgrade the HP Jetdirect firmware	171
Troubleshoot general printing problems	172
Troubleshoot media handling problems	175
Multiple pages feed	175
Pages are wrinkled or folded	175

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