HP P3005 8

6 Troubleshooting
Chapter contents ..............................................................................................................................	129
Troubleshooting process ..................................................................................................................	130
Basic troubleshooting ......................................................................................................	130
Control-panel messages ..................................................................................................................	131
Control-panel message types ..........................................................................................	131
Resolve control-panel messages .....................................................................................	131
Clear jams ........................................................................................................................................	148
Avoid jams ......................................................................................................................	148
Typical jam locations .......................................................................................................	149
Jam detection ..................................................................................................	150
Clear jams from the input-tray areas ...............................................................	151
Clear jams from the print-cartridge area .........................................................	153
Clear jams from the output-bin areas ..............................................................	154
Clear jams from the optional duplexer ............................................................	155
Interface troubleshooting .................................................................................................................	157
Communications checks ..................................................................................................	157
Computer direct connect (parallel) test ...........................................................	157
EIO troubleshooting .........................................................................................................	157
Jetdirect page ..................................................................................................	158
Network printing problems ...............................................................................................	158
Service mode functions ....................................................................................................................	160
Cold reset ........................................................................................................................	160
NVRAM initialization ........................................................................................................	160
Hard-disk initialization ......................................................................................................	161
Skip disk-load ..................................................................................................................	161
Self test ............................................................................................................................	161
Service menu (service PIN codes) ..................................................................................	161
Service ID ........................................................................................................................	162
Restoring the service ID ..................................................................................	162
Convert the service ID to an actual date .........................................................	163
Troubleshooting tools .......................................................................................................................	164
Control-panel menus .......................................................................................................	164
Diagnostics menu ............................................................................................	164
Test pages ......................................................................................................................	165
Engine-test page .............................................................................................	165
Formatter test page .........................................................................................	166
Image defect ruler ............................................................................................................	167
Upgrade the firmware .......................................................................................................................	168
Determine the current firmware version ...........................................................................	168
Download the new firmware from the HP Web site .........................................................	168
Transfer the new firmware to the device ..........................................................................	168
Use FTP to upgrade the firmware on a network connection ...........................	168
Use HP Web Jetadmin to upgrade the firmware .............................................	169
Use MS-DOS commands to upgrade the firmware .........................................	170
Upgrade the HP Jetdirect firmware ..................................................................................	171
Troubleshoot general printing problems ...........................................................................................	172
Troubleshoot media handling problems ...........................................................................................	175
Multiple pages feed ..........................................................................................................	175
Pages are wrinkled or folded ...........................................................................................	175

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