1 Network and Sharing Center Window | Cisco Systems PI21AG, CB21AG

Troubleshooting with Cisco Aironet Client Diagnostics

Chapter 6 Troubleshooting and Diagnostics

Troubleshooting with Cisco Aironet Client Diagnostics

Troubleshooting with Cisco Aironet Client Diagnostics

Cisco Aironet Client Diagnostics is a mode that identifies communication problems between the client adapter and a wireless LAN infrastructure device. When in this mode, the client adapter and the infrastructure device proceed through a defined set of tests. The results of these tests can assist in isolating conditions that require troubleshooting.

Cisco Aironet Client Diagnostics can only be started manually. To start this mode, follow these steps:

Step 1 Verify that the client adapter radio is enabled. If the radio is not enabled, enable it.

Step 2 Choose Start > Control Panel > Network and Sharing Center. The Network and Sharing Center window opens (see Figure 6-1).

Figure 6-1 Network and Sharing Center Window

Step 3 Click Cisco Aironet Client Diagnostics. The Cisco Aironet Client Diagnostics dialog box appears (see Figure 6-2).

Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide for Windows Vista

6-2	OL-16534-01

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Cisco Systems PI21AG, CB21AG Troubleshooting with Cisco Aironet Client Diagnostics, 1 Network and Sharing Center Window

Contents

Software Release Americas HeadquartersCisco Systems, Inc 170 West Tasman Drive San Jose, CA 800 553-NETS Fax 408 Turn the television or radio antenna until the interference stops Network Configurations Using Client Adapters Ad Hoc Wireless LANFCC Safety Compliance Statement Preface Advanced Roaming Setting Two-Phase Tunneled AuthenticationObtaining Client Adapter Software Inserting the Card Accessing LEAP Properties for Configuration Configuring LEAPConfiguring and Starting Logging Finding the Version of the LEAP Module Creating Strong Passwords A-9 Antenna Installation WarningEAP Messages A-1 English Translation D-7 Channels Acknowledgments and Licensing F-1Chinese Translation English Translation viii OL-16534-01 Preface AudiencePurpose Audience, page Purpose, page Organization, page Conventions, page Organization Conventions Varoitus Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät liitteestä Translated Safety Warnings käännetyt turvallisuutta koskevat varoitukset Related Publications Obtaining Documentation, Obtaining Support, and Security Guidelines Product Overview and Installation Network Configurations Using Client Adapters, pageSafety information, page Unpacking the Client Adapter, page Installing the Client Adapter Driver and Software, page Introduction to the Client Adapters TerminologyPC-Cardbus card Hardware Components RadioRadio Antenna LEDs Network Configurations Using Client Adapters Ad Hoc Wireless LANSoftware Components Wireless Infrastructure with Workstations Accessing a Wired LAN Figure 1-1 Ad Hoc Wireless LAN Safety information FCC Safety Compliance StatementSafety Guidelines Unpacking the Client Adapter Warnings Package Contents System Requirementshttp//support.microsoft.com/kb/932063 http//support.microsoft.com/kb/935222 Site Requirements For Infrastructure DevicesFor Client Devices Inserting the Client Adapter Inserting a PC-Cardbus Card1-10 Inserting a PCI Card Changing the BracketInsert the card see the “Inserting the Card” section on page Assemble the antenna see the “Assembling the Antenna” section on page Inserting the Card 1-12 Assembling the Antenna 1-13 Mounting the Antenna 1-14 1-15 Step 1 Perform one of the following 1-16 Step 8 If the Found New Hardware Wizard window appears, click Cancel Step 5 Click Wireless Software Step 7 Click Cisco Aironet Wireless LAN Client AdaptersObtaining Client Adapter Software Step 6 Click Client Adapters and Client Software Installing the Client Adapter Driver and Software 1-18 1-19 Figure 1-11 Cisco Aironet Installation Program WindowHardware Insertion 1-20 Figure 1-13 Cisco Aironet Installation Program-Setup Status Window 1-21 Step 8 Click Finish 1-22 Configuring Wireless Profiles Overview of Wireless Profiles, pageAccessing Microsoft Vista Network and Sharing Center, page Creating a New Profile and Configuring Basic Settings, page Overview of Wireless Profiles Accessing Microsoft Vista Network and Sharing Center Creating a New Profile and Configuring Basic Settings Cisco Aironet 802.11a/b/g Wireless Adapter see Figure Chapter 2 Configuring Wireless Profiles Step 7 In this dialog box, enter information for the wireless network that you want to add.Table 2-1 lists and describes general settings for the profile. Follow the instructions in the table to configure these settings Encryption Types” section on page SettingWhat to Enter Chapter 3, “Configuring EAP Types.” The enterprise network EAP and Encryption Types” section on pageProfile Management General Settings continued Setting Security and Encryption Types WEP Shared Security with Static WEP KeysWPA and WPA2 2-10 802.1X with Dynamic WEP Keys 2-11 Accessing a Profile That Was Created Previously CCKM Fast Secure Roaming2-12 Viewing and Changing the Settings of a Profile 2-13Figure 2-7 Network and Sharing Center Window 2-14 Figure 2-8 Wireless Network properties Dialog Box-Connection Tab is available, Choose Control Panel Manage Wireless Networks Settings dialog box. See the “Radio Measurement” section onpage 2-18 and the “Advanced Roaming Setting” section on page in Table 2-1 on page 2-16 Figure 2-9 Wireless Network properties Dialog Box-Security Tab 2-17 Radio Measurement 2-18 Advanced Roaming Setting 2-19 2-20 Configuring EAP Types Configuring EAP-FAST, page Overview of LEAP, pageHow LEAP Works, page Configuring LEAP, page Configuring PEAP-GTC, page Two-Phase Tunneled Authentication Two-Phase Tunneled Authentication, pageProtected Access Credentials, page How EAP-FAST Works Protected Access Credentials Server Certificate Validation Configuring EAP-FAST Accessing EAP-FAST Properties for ConfigurationAccessing EAP-FAST Properties for Configuration, page Configuring EAP-FAST Settings in the Connection Tab, page Configuring EAP-FAST Settings in the Connection Tab Default On Default anonymous Default On Default NoneDefault Enabled Use Protected Access Default Off PAC box and the Validate Server Certificate box at the same time Usernames and Passwords Overview of the User Credentials TabClient Certificates Configuring EAP-FAST Settings in the User Credentials Tab 3-10Figure 3-3 User Credentials Tab in EAP-FAST Properties Window information about OTP, see the “Understanding PIN Mode and Token Mode with OTP” section on page3-11 Understanding PIN Mode and Token Mode with OTP 3-12Figure 3-4 New PIN Prompt Window Figure 3-5 Next Token Prompt Window Configuring EAP-FAST Settings in the Authentication Tab 3-13 3-14 Table 3-3 lists and describes options for authenticationFigure 3-6 Authentication Tab in EAP-FAST Properties Window Default Disabled a certificate on this computer radio button in the User3-15 Select an authentication Finding the Version of the EAP-FAST Module 3-16Figure 3-7 About Tab in EAP-FAST Properties Window Overview of LEAP How LEAP Works3-17 Configuring LEAP Accessing LEAP Properties for ConfigurationAccessing LEAP Properties for Configuration, page Configuring LEAP Settings in the Network Credentials Tab, page Configuring LEAP Settings in the Network Credentials Tab 3-19Figure 3-8 Wireless Network Properties Window 3-20 SettingsTable 3-4 LEAP Network Credentials Settings LEAP Network Credentials Overview of PEAP-GTC Finding the Version of the LEAP Module3-21 How PEAP-GTC Works 3-22 Configuring PEAP-GTC Accessing PEAP-GTC Properties for ConfigurationAccessing PEAP-GTC Properties for Configuration, page Configuring PEAP-GTC Settings in the Connection Tab, page 3-24 Figure 3-10 Wireless Network Properties Window Configuring PEAP-GTC Settings in the Connection Tab 3-25Figure 3-11 Connection Tab in PEAP-GTC Properties Window Default anonymous If the Validate server certificate box is checked and the Do notprompt user to authorize new servers or trusted certificate If the Validate server certificate box is checked but the Do not Configuring PEAP-GTC Settings in the User Credentials Tab 3-27 Default Off password optionand Token Mode with OTP” section on page which is the case for the Prompt automatically for username and 3-29 PEAP-GTC User Credentials Options continuedFigure 3-13 New PIN Prompt Window Understanding PEAP-GTC Authentication Finding the Version of the PEAP-GTC Module3-30 Figure 3-14 Next Token Prompt Window Performing Administrative Tasks Using Microsoft Tools to Perform Administrative Tasks, pageThe EAP-FAST XML Schema, page The PEAP-GTC XML Schema, page The LEAP XML Schema, page Logging for EAP Modules, page Using Microsoft Tools to Perform Administrative Tasks Overview of Group Policy ObjectsAdding a Group Policy Object Editor Overview of Group Policy Objects, page Creating a EAP Group Policy Object in Windows Vista a. Go to File Add/Remove Snap-ing. From the Select Group Policy Object dialog box, click Finish Configuring Machine Authentication for EAP-FAST Configuring Single Sign-On for EAP-FAST Configuring Machine Authentication for PEAP-GTCConfiguring Single Sign-On for PEAP-GTC and LEAP The EAP-FAST XML Schema xsdocumentation xselement xschoice xselement name=authenticateWithToken xscomplexType xssequence 4-10 xselement xselement name=sendViaInnerMethod xscomplexType xsall 4-11 xscomplexType name=PasswordFromProfile xssimpleContent 4-12 4-13 xsannotation xselement xschoice xselement name=enableFastReconnect 4-14 4-15 xssimpleType xsrestriction base=xsstring xsenumeration value=exactly 4-16 xselement name=anyServerName type=Empty xsannotation The PEAP-GTC XML Schema 4-17 4-18 4-19 xscomplexContent xscomplexType xscomplexType name=IdentityPattern 4-20 xscomplexType name=TokenSource xschoice 4-21 xschoice xssequence xscomplexType 4-22 The LEAP XML Schema 4-23 4-24 attributeFormDefault=unqualified xselement name=eapLeap type=EapLeap 4-25 Configuring and Starting Logging Configuring and Starting Logging, pageStep 1 Choose Start All Programs Accessories Step 2 Right-click Command Prompt and select Run as administrator Disabling Logging and Flushing Internal Buffers wevtutil sl Cisco-EAP-FAST/Debug /efalsewevtutil sl Cisco-EAP-PEAP/Debug /efalse wevtutil sl Cisco-EAP-LEAP/Debug /efalse Locating Log Files wevtutil sl Cisco-EAP-FAST/Debug /lfn“pathtoetllogfile”wevtutil sl Cisco-EAP-PEAP/Debug /lfn“pathtoetllogfile” wevtutil sl Cisco-EAP-LEAP/Debug /lfn“pathtoetllogfile” Routine Procedures Removing a Client Adapter, pageUpgrading the Client Adapter Software, page Removing a Client Adapter Removing a PC-Cardbus CardRemoving a PCI Card Upgrading the Client Adapter Software Step 5 Click Update the previous installation Figure 5-3 Cisco Aironet Installation Program-Setup Status Window Chapter 5 Routine Procedures Upgrading the Client Adapter Software Troubleshooting and Diagnostics Troubleshooting with Cisco Aironet Client Diagnostics, pageEnabling Client Reporting, page Troubleshooting with Cisco Aironet Client Diagnostics Figure 6-1 Network and Sharing Center Window Figure 6-2 Cisco Aironet Client Diagnostics Dialog Box Figure 6-3 Cisco Aironet Client Diagnostics Dialog Box-Choose Adapter Figure 6-5 Cisco Aironet Client Diagnostics Dialog Box-Testing Delay Figure 6-6 Cisco Aironet Client Diagnostics Dialog Box-Test Window Figure 6-7 Aironet Desktop Utility-Stop Running Diagnostics Enabling Client Reporting EAP-FAST Error Messages and Prompts EAP-FAST Error Messages and Prompts, page A-1PEAP-GTC and LEAP Error Messages and Prompts, page A-6 Creating Strong Passwords, page A-9 Appendix A EAP Messages EAP-FAST Error Messages and Prompts Page Recommended Action Enter a username Recommended Action Press OK to continue PEAP-GTC and LEAP Error Messages and Prompts Page Page Creating Strong Passwords Characteristics of Strong PasswordsCharacteristics of Weak Passwords Password Security Basics A-10 Technical Specifications Radio Specifications, page B-3A P P E N D I X B Physical Specifications Radio Specifications 5150 to 5250 MHz 5250 to 5350 MHz5470 to 5725 MHz 5725 to 5805 MHz Indoor typical Outdoor typical Power Specifications Safety and Regulatory Compliance Specifications Translated Safety Warnings Antenna Installation Warning, page C-3A P P E N D I X C Explosive Device Proximity Warning, page C-2 Explosive Device Proximity Warning Antenna Installation Warning Warning for Laptop Users Page Page Declarations of Conformity and Regulatory Information A P P E N D I X DDepartment of Communications - Canada, page D-3 Declaration of Conformity for RF Exposure, page D-7 FCC Certification Number LDK102050 CB21AG Department of Communications - Canada European Community, Switzerland, Norway, Iceland, and LiechtensteinCanadian Compliance Statement Page Cisco Aironet CB21AG Wireless LAN Client Adapter Declaration of Conformity Statement Cisco Aironet PI21AG Wireless LAN Client Adapter Declaration of Conformity for RF Exposure Japanese TranslationEnglish Translation 03-6434-6500 2.4- and 5-GHz Client Adapters Chinese TranslationEnglish Translation Brazil/Anatel Approval 5-GHz Client Adapters AIR-CB21AG-W-K9 D-10 AIR-PI21AG-W-K9 D-11 D-12 Channels, page E-2 Maximum Power Levels and Antenna Gains, page E-4 A P P E N D I X EChannels, Power Levels, and Antenna Gains Channels IEEE 802.11a IEEE 802.11b/g Regulatory Domains Maximum Power Levels and Antenna Gains IEEE 802.11b IEEE 802.11g Appendix E Channels, Power Levels, and Antenna Gains Acknowledgments and Licensing A P P E N D I X F Appendix F Acknowledgments and Licensing Appendix F Acknowledgments and Licensing OL-16534-01 Appendix F Acknowledgments and Licensing Abbreviations A P P E N D I X G Table G-1 List of Acronyms continued