Plasma Panel Cell Policy
The plasma display panel is manufactured using highly precise technology. However, occasionally some of the tiny cells of the panel may not work properly. This is common with plasma displays used in any television and is not specific to this product.
Plasma panel cells not operating properly can be categorized into two types:
•Dark cell — when a cell appears dark against a bright background.
•Bright cell — when a cell illuminates brightly when the screen is otherwise all black.
A small number of malfunctioning cells are allowed under product warranty, depending on the location of the cell and their proximity to each other.
Installation
HP recommends using a qualified installer for wall mounting your TV. Damage resulting from a custom installation is not covered by this product warranty. The warranty may not cover uninstalling or reinstalling a
Contact HP Shopping for information on HP installation services. Go to: http://www.shopping.hp.com
Warranty and License Information
If Necessary: Get Repair
In-Home Service
If your TV has been diagnosed with a hardware failure, we can schedule a convenient time for a qualified service technician to come and repair your product. This service is included as part of your product warranty.
Advanced Unit Replacement
If a bench repair is required to fix your product, HP will arrange to have a replacement unit delivered to you and will pick up your defective TV. We pay for the
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty for up to 3 years of coverage with an extended service plan. Service coverage begins on product purchase date and you must purchase the service within the first year after purchasing the TV.
For more information visit (U.S. only):
http://www.hp.com/home/ownerservices
or call:
HP Out-of-Warranty Support Options
Even after your warranty has ended, HP can still provide you with service and support options for a fee*:
•For Visa and MasterCard holders in the United States or Canada, dial
*Prices are subject to change without notice and may vary based on your product.
Fees are charged to your Visa or MasterCard.
Recycle — HP Planet
Partners
HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit us at http://www.hp.com/recycle to find out how easy it is to recycle.
The Legal Language
Hardware Limited Warranty
Refurbished unit — | 90 days |
Technical phone assistance to diagnose |
|
potential hardware issues — | 90 days |
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