2.Use the Add/Remove tool (in Windows Vista or Windows 7, the Programs and Features tool) from the Control Panel to uninstall the HP Scanjet 3000 scanner driver.

3.Restart the computer.

4.Use the HP Software CD that came with the scanner to reinstall the HP Scanjet 3000 scanner driver.

5.Reconnect the USB cable and power cable to the scanner, and then press the Power button to turn on the scanner.

Scanner initialization or hardware problems

•Check the USB connection

•Check that the scanner has power

•Reset the scanner

•Scanner has stopped working correctly

Check the USB connection

Check the physical connection to the scanner.

•Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner.

•Ensure that the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces up when the cable is properly connected to the scanner.

If the problem persists after verifying the above items, try the following:

1.Do one of the following tasks depending on how the scanner is connected to the computer:

•If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of the computer.

•If the USB cable is directly connected to the computer, plug it into another USB port on the back of the computer.

•Remove all other USB devices from the computer except for the keyboard and the mouse.

2.Press and hold the Power button for 3 seconds to turn off the scanner, wait 30 seconds, and then press the Power button to turn on the scanner.

3.Restart the computer.

4.After the computer has restarted, try using the scanner.

•If the scanner works, reconnect any additional USB devices one at a time; try the scanner after connecting each additional device. Disconnect any USB devices that prevent the scanner from working.

•If the scanner does not work, uninstall and then reinstall the HP scanner driver.

See also

Uninstall and then reinstall the HP Scanjet 3000 scanner driver

Troubleshooting 19