Scanner buttons are not working correctly

After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step.

1.A cable might be loose. Ensure that the USB cable is securely connected.

2.The HP Scanjet Button Utility might have been used to disable the buttons. If so, use the HP Scanjet Button Utility to re-enable the button. (The HP Scanjet Button Utility is part of the scanner driver. When the HP Scanjet 3000 driver is successfully installed, the HP Scanjet Button Utility icon will be displayed at the bottom-right corner of your system tray.)

3.Press and hold the Power button for 3 seconds to turn off the scanner, wait 30 seconds, and then press the Power button to turn the scanner back on.

4.Restart your computer.

5.If the problem persists, the buttons might be disabled outside of the HP Scanjet Button Utility. Try the following procedure:

a.Open Control Panel, select Scanners and Cameras (In Windows 7, the Devices and Printers tool), and then select your scanner model from the list.

b.Display the scanner properties:

y Windows 2000: Click Properties.

y Windows XP and Vista: Right-click your scanner model, and then click Properties.

c.Examine the buttons setting for your scanner:

•Windows 2000: Ensure that the Disable Device Events option is not selected.

•Windows XP, Vista, and 7: Ensure the Take No Action option is not selected.

d.Make sure that the application selected for the scan button is installed and functioning on your system.

See also

HP Scanjet 3000 scanner driver

Scanner paper path problems

yPaper jamming, skewing, misfeeds

yScanning fragile originals

yPaper does not feed successfully

yOriginals are curling up in the scanner output tray

yThe bottom of the scanned image is cut off

yThe scanned images have streaks or scratches

yAn item loaded in the scanner jams repeatedly

yClear jams from the scanner paper path

Paper jamming, skewing, misfeeds

yCheck that all rollers are in place and that the roller doors and scanner hatch are closed.

24 HP Scanjet 3000 Scanner