C Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions:

ProblemSolution

Power LED is not on.

Make sure the Power button is on, and the power cord is properly connected to a grounded power outlet and to the monitor.

Screen is blank.

Connect the power cord. Turn on the power.

 

Connect the video cable properly. See “Connect your monitor to your computer＂for more

 

information.

 

 

 

Press a key on the keyboard or move the mouse to turn off the screen-blanking utility.

 

 

 

 

Image appears blurred,

Press the OK button on the monitor. If this does not correct the image, press the Menu

indistinct, or too dark.

button to open the OSD menu, and adjust the brightness and contrast scales.

 

 

 

 

Image is not centered.

Press the Menu button to access the OSD menu. Select Image Control, and then select

 

Horizontal Position or Vertical Position to adjust the position of the image.

 

 

 

 

Check Video Cable appears

Connect the monitor VGA or DVI-D signal cable to the VGA or DVI-D connector on the

on screen.

computer. Be sure that the computer power is off while connecting the video cable.

 

 

 

 

Input Signal Out of Range

Restart your computer and enter Safe Mode. Change your settings to a supported setting

appears on screen.

(see the table in " Factory Preset Display Mode " in Technical Information ). Restart your

 

computer so that the new settings take effect.

 

 

 

 

Picture is fuzzy and has

Adjust the contrast and brightness controls.

ghosting, shadowing

Make sure that you are not using an extension cable or switch box. We recommend plugging

problem.

 

the monitor directly into the graphic card output connector on the back of your computer.

 

The auto adjustment feature might fix this problem (VGA input only).

 

 

 

 

Unable to set the monitor to

Make sure the graphics card supports the optimal resolution.

the optimal resolution.

Make sure the latest supported driver is installed for the graphics card. For HP and Compaq

 

 

systems, you can download the latest graphics driver for your system from: www.hp.com/

 

support. For other systems, refer to the Web site for your graphics card.

Screen is black or displaying at a lower resolution while displaying high-definition (HD) content.

Check if your monitor and computer support HDCP. Refer to High-Content Digital Bandwidth Protection or http://www.hp.com/support.

29