QuickSpecs
hp StorageWorks modular SAN array 1000 specific for Tru64 UNIX and OpenVMS only
Service & Support, CarePaq and Warranty Information
Storage Service Packages | The Storage Services Packaging takes the existing storage product along with the existing services and creates a | |||
| package of the storage hardware and appropriate services. The increased level of support provides for a higher | |||
| level of storage system availability for the customer. The package includes 24x7 support with a | |||
| for 3 years as well as installation and startup service. | |||
|
| |||
Warranty | ||||
| exchange; 1 year labour; 1 year | |||
| warranty. Refer to HP's Limited Warranty Statement for further details. | |||
|
|
|
| |
Service & Support, CarePaq and | Software Product Services | • | HP warrants only that the Software media will be free of physical defects | |
Warranty Information |
|
| for a period of ninety (90) days from delivery. | |
|
| • | Upgrades to the 90 day media defect warranty are available as CarePaq | |
|
|
| services. These services are available to upgrade the warranty to (1 or 3) | |
|
|
| full year of 9 hours by 5 days (or 24x7) software advisory and remedial | |
|
|
| software telephone support, new version license rights, and media and | |
|
|
| documentation distribution service. | |
| Hardware Product Services | • | Installation services | |
|
| • | ||
|
| • | Response time upgrades during the warranty period | |
|
| • | ||
|
| • | RAID setup and performance consulting via statement of work | |
|
| • | Migration service consulting via statement of work | |
| Installation and Startup | The Installation and Startup Service package provides installation and | ||
| Services | configuration of HP StorageWorks products. Major categories of work could | ||
|
| include: |
| |
|
|
| • | |
|
|
| • | Hardware installation, configuration and verification |
|
|
| • | RAID array configuration and initialization |
|
|
| • | Installation, configuration and verification of StorageWorks software |
|
|
| • | Service tools installed, configured and verified |
|
|
| • | Customer orientation |
| Warranty Upgrade Options | • | Response – Upgrade | |
|
|
| day 4 hours | |
|
| • | Coverage – Extend hours of coverage from 9 hours x 5 days to 24 hours x | |
|
|
| 7 days | |
|
| • | Duration – Select duration of coverage for a period of 1, 3, or 5 years | |
Canada — Version 2 — April 15, 2003 | 6 |
