Hewlett-Packard Hardware Limited Warranty Statement

General terms

This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

HEWLETT-PACKARD AUSTRALIA WARRANTY POLICY: YOUR CONSUMER RIGHTS

When you buy a good from HP as a consumer, the good comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The relevant guarantees are as follows:

•Quality—goods supplied by HP must be of acceptable quality. The test for acceptable quality is whether a reasonable consumer, fully aware of the state and condition of the goods, would find them:

o safe, durable and free from defects;

o acceptable in appearance and finish; and

o fit for all the purposes for which goods of that kind are commonly supplied.

This must take into account the nature and price of the goods, and any statements on packaging or labeling.

•Disclosed Purpose—goods or services supplied by HP that HP represents are reasonably fit for a purpose expressly disclosed by a consumer must be reasonably fit for that purpose.

•Description—goods supplied by HP must match the description provided by HP.

•Sample—goods supplied by HP must match any sample shown to you by HP.

•Title—a consumer who purchases a good from HP must receive clear title to the good.

•Due care and skill—services provided to you by HP must be provided with due care and skill.

•Express warranties—HP will be legally required to comply with the express warranty that is set out in its terms and conditions.

•Reasonable time—repair services provided by HP must be provided within a reasonable time.

If you think that you are entitled to any of the above remedies, please contact HP: Hewlett-Packard Australia Pty Ltd

l353 Burwood Highway Forest Hill Vic 3131

To initiate a support request, please use the numbers below or visit http://www.hp.com.au and select the Customer Service option for the most current list of phone support numbers.

Product

Phone

 

 

Support for all HP Products except those listed separately below

13 10 47 If dialing internationally: +61 2 8278 1039

 

 

DeskJet, Office Jet, PSC, All-in-One, Photosmart & Personal LaserJet

1300 721 147 If dialing internationally: +61 3 8833 5000

Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and

 

model CM1415

 

HP Pavilion Desktop PC Support & Spare Parts

1300 721 147 If dialing internationally: +61 3 8833 5000

 

 

Compaq Presario PC Support & Spare Parts

1300 888 423 If dialing internationally: +61 3 8833 5000

 

 

HP MediaSmart Server & HP StorageWorks DataVault

1 800 83 9667

 

 

HP Calculators

1 300 551 664

 

 

HP WebOS support (Including HP TouchPad and Palm products)

1 800 282 653

 

 

For further information on consumer rights visit http://www.consumerlaw.gov.au and http://www.accc.gov.au/consumerguarantees.

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