4 Troubleshooting

Installation troubleshooting for Microsoft Windows

You might encounter the following issues with PSPs for Microsoft Windows.

•How do I set the rules for Windows Firewall and Security Policy?

When the Windows Security Alert dialog box appears, click Unblock, and then select your firewall settings as follows:

1.Click Start→Control Panel→ Administrative Tools→Windows Firewall with Advanced Security→Inbound Rules→Remote Administration (NP-IN).

2.Select Enabled, and then select Allow the connections.

•HP SUM encountered a fatal error while initializing when running in a directory path containing double-byte characters.

HP SUM cannot run in directories that contain double byte characters in the path name. Paths can be created with double-byte characters only when using certain versions of the operating system, such as Japanese or Chinese.

•How do I use HP SUM over a firewall? Which ports will I need to open? Are they configurable?

The ports that HP SUM uses cannot be configured. When HP SUM port initiates communications to remote targets, it uses several well-known ports depending on the operating system. For Windows, HP SUM uses ports 138 and 445 to connect to remote targets (equivalent to remote and file print share functionality).

HP SUM uses defined ports to communicate between the remote target and the workstation where HP SUM is executing. When you run HP SUM, it uses the administrator/root privileges to dynamically register the port with the default Windows firewalls for the length of the

Installation troubleshooting for Microsoft Windows 41