Windows operating system, the message prevents an automatic reboot. For a successful reboot, you must click Exit.

Installation troubleshooting for Linux

The following issues might be encountered when attempting to install PSPs for Linux.

•I used the -r flag to reboot the server and one of the components that was installed required a reboot, but the server did not reboot. What is happening?

If any of the components chosen for installation fails the installation, a reboot does not occur. This enables the administrator to examine a server to determine and resolve a software installation failure before activating any changes.

•When I install storage components and restart the server, there are one or more new entries in the LILO or GRUB tables for kernels to boot from. Is this normal?

Yes, this is normal. Each storage driver reconnects the driver to the base kernel and adds a new entry in the LILO or GRUB tables that appear at boot. To ensure that you get the kernel with the latest drivers, select the last entry in the table.

•I attempted to install a component that compiles from source code, but the installation fails on the make command.

The build tools necessary to complete the build from kernel source are not located on the server where the LDU is deploying. To build from source RPMs, the following RPMs must be installed on the server where the HP SUM is deploying software:

◦

◦

◦

◦

gcc-2.96-108.1 or later

cpp-2.96-108.1 or later

binutil-2.11.90.0.8 or later

glibc-devel-2.2.4-26 or later

•How do I use HP SUM over a firewall? Which ports will I need to open? Are they configurable?

The ports that HP SUM uses cannot be configured. When HP SUM port initiates communications to remote targets, it uses several well-known ports depending on the operating system. For Linux, HP SUM uses port 22 (SSH) to start communications with the remote target.

HP SUM uses defined ports to communicate between the remote target and the workstation where HP SUM is executing. When you run HP SUM, it uses the administrator/root privileges to dynamically register the port with the default Linux firewalls for the length of the application execution, and then closes and deregisters the port. All communications are over a SOAP server using SSL with additional functionality to prevent man-in-the-middle, packet spoofing, packet replay, and other attacks. The randomness of the port helps prevent port scanning software from denying service to the application. The SOAP server is deployed on the remote target using the initial ports (138, 445, and 22) and then allocates another independent port for its communications back to the workstation where HP SUM is running. During shutdown of HP SUM, the SOAP server is shutdown and removed from the target server, leaving the log files.

Installation troubleshooting for Linux

43