Power

Symptom

Problem

Solution

 

 

 

PC will not turn on or start.

PC is not securely connected to

Ensure that cables connecting the PC to the external power

 

an external power source.

source are plugged in properly.

 

 

 

 

Green power supply light on

When the cables connecting the PC to the external power

 

back of PC is out.

source are plugged in properly and the wall outlet is

 

 

functioning, the green power supply light should be on; if the

 

 

light is not on, refer to the Warranty and Support Guide to

 

 

contact Support.

 

 

 

 

Monitor is not connected or is

Connect the monitor to the PC, plug it in, and turn it on.

 

not on.

 

 

Line voltage selection switch is

Set the line voltage selection switch to the correct setting for

 

not in the proper position for

your country/region, or refer to Support.

 

your country/region

 

 

(115V￿/230V￿).

 

 

 

 

 

Wall outlet is defective.

Test the outlet by connecting a different electrical device to the

 

 

outlet.

Invalid system disk

A diskette has been left in the

When drive activity stops, remove the diskette and press the

Or

drive during startup.

spacebar. The PC should start up.

Non-System disk or disk

 

 

error

 

 

message displays.

 

 

 

 

 

PC appears locked up and

PC is not working.

Press and hold the On button until the PC turns off.

won’t turn off when the On

 

 

button is pressed.

 

 

 

 

 

Recovering From Software Problems

The PC uses the operating system and installed software programs during normal operation. If your PC works improperly or stops because of the software, you may be able to repair it.

The Software Repair Wizard (select models only) is an icon on the desktop or in the Organize software program, or in the Help and Support Center. To start the wizard, click the icon or click Start, choose All Programs, PC Help & Tools, and then click Software Repair Wizard.

Click the Software Repair Wizard icon to repair software problems with programs, printers, or peripherals that stop working, or to resolve erratic PC behavior. Repair options include using the Compaq Application Recovery or Compaq System Recovery programs.

You need recovery discs (CDs or DVDs) for some repairs that use the Compaq Application Recovery program or the Compaq System Recovery program. The PC does not include recovery discs in the accessory box, but you can make your own recovery CDs or DVDs; see “Creating Recovery CDs/DVDs.”

CAUTION: It is strongly recommended that you create your recovery discs before you need them.

You should also make the Compaq Recovery Tools CD. This CD contains utilities that allow you to make changes to your hard disk drive, including removing the recovery partition.

See “Using the Recovery Tools CD.”

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HP SR1315CL, SR1320NX, SR1319RS, SR1318NX, SR1316NX, SR1311NX, SR1313CL, SR1330NX manual Recovering From Software Problems, Power