The optical disc tray does not open ....................................................................................................

18

The computer does not detect the optical drive .................................................................................

19

A disc does not play ...........................................................................................................................

19

A disc does not play automatically .....................................................................................................

20

A DVD movie stops, skips, or plays erratically ...................................................................................

20

A DVD movie is not visible on an external display .............................................................................

21

The process of burning a disc does not begin, or it stops before completion ....................................

21

A DVD playing in Windows Media Player produces no sound or display ...........................................

21

A device driver must be reinstalled ....................................................................................................

21

Obtaining Microsoft device drivers .....................................................................................

22

Obtaining HP device drivers ..............................................................................................

22

Index ...................................................................................................................................................................

24

iv