The optical disc tray does not open ....................................................................................................

21

The computer does not detect the optical drive .................................................................................

22

A disc does not play ...........................................................................................................................

22

A disc does not play automatically .....................................................................................................

23

A DVD movie stops, skips, or plays erratically ...................................................................................

23

A DVD movie is not visible on an external display .............................................................................

24

The process of burning a disc does not begin, or it stops before completion ....................................

24

A DVD playing in Windows Media Player produces no sound or display ...........................................

24

A device driver must be reinstalled ....................................................................................................

25

Obtaining the latest Windows device drivers .....................................................................

25

Obtaining the latest HP device drivers ...............................................................................

25

Index ...................................................................................................................................................................

26

iv