HP Ultrium 215 manual Product Number Product Description

QuickSpecs

HP StorageWorks Ultrium Half-Height Tape Drives

Service and Support, HP Care Pack, and Warranty Information

Product Number	Product Description
U2090A/E	Tape Installation HW Installation Only
H3157A/E	HW, "3-year", "Next Business Day", "9x5", "on-site"*
H4617A/E	HW, "3-year", "4-hour", "13x5", "on-site"
H4622A/E	HW, "3-year", "4-hour", "24x7", "on-site"
U6359A/E	HW, "3-year", "6hr Call to Repair", "24x7", "on-site"
U9342A/E	HW, "4-year", "4-hour", "13x5", "on-site"
U9343A/E	HW, "4-year", "4-hour", "24x7", "on-site"
U9344A/E	HW, "5-year", "4-hour", "13x5", "on-site"
U9345A/E	HW, "5-year", "4-hour", "24x7", "on-site"
UA454PE	HW, "1-year", "Next Business Day", "9x5", "on-site", "Post Warranty"
UA455PE	HW, "1-year", "4-hour", "13x5", "on-site", " Post Warranty "
UA456PE	HW, "1-year", "4-hour", "24x7", "on-site", " Post Warranty "
UA457PE	HW, "1-year", "6hr Call to Repair", "24x7", "on-site", Post Warranty"
Enterprise Purchased Care Packs
Product Number	Product Description	Drive Band	Install Band
HA113A1	Tape Installation HW Installation	N/A	596
	Only
HA101A3	HW, "3-year", "next-day", "13x5",	450	N/A
	"on-site"
HA103A3	HW, "3-year", "4-hour", "13x5", "on-	450	N/A
	site"
HA104A3	HW, "3-year", "4-hour", "24x7", "on-	450	N/A
	site"
HA105A3	HW, "3-year", "6hr CTR", "24x7",	450	N/A
	"on-site"*
HA106A3	SW, "3-year", "Phone-in", "9x5"	N/A	N/A
HA107A3	SW, "3-year", "Phone-in", "24x7"	N/A	N/A
HA109A3	HW Only, Support Plus, "3-year",	450	N/A
	"13x5"
HA110A3	HW Only, Support Plus 24, "3-year",	450	N/A
	"24x7"
HA111A3	HW Only, Proactive 24, "3-year",	450	N/A
	"24x7"*
HA112A3	HW Only, Critical Service, "3-year",	450	N/A
	"24x7"*

NOTE:

*Both Proactive 24 & Critical Service only relate to 'reactive elements', 'proactive elements' are available on time & materials basis. (SW is supported separately per package).

The Care Pack information quoted above relates to 3-year offerings only; 1-year, 4-year, and 5-year packs are available for each offering (replace A3 with A1, A4 or A5).

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