9 Support and other resources
To learn how to contact HP, obtain software updates, submit feedback on documentation, and locate links to HP SDN websites and other related HP products, see the following topics.
9.1Gather information before contacting an authorized support representative
If you need to contact an authorized HP support representative, be sure to have the following information available:
•If you have a Care Pack or other support contract, either your SAID (Service Agreement Identifier) or other proof of purchase of support for the controller and any HP SDN applications
•The HP VAN SDN Controller version and installed licenses
•The HP SDN application product names, versions, and installed licenses
•If you use a virtual machine for the operating system, the hypervisor virtualization platform and version
•Messages generated by the controller and applications
•Other HP or
9.2How to contact HP
•See the Contact HP Worldwide website to obtain contact information for any country: http://www.hp.com/go/assistance
•See the contact information provided on the HP Support Center website: http://www.hp.com/go/hpsc
•In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.
9.3Get connected to the HP SDN online user forum
The HP SDN community forum interactive online forum enables you to share your experiences and to ask and to answer questions related to using the HP VAN SDN Controller and SDN applications.
To join the discussion, see:
http://www.hp.com/networking/sdnforum
9.4 Software technical support and software updates
HP provides 90 days of limited technical support with the purchase of a base license for the HP VAN SDN Controller.
Some HP SDN applications have a trial period, during which limited technical support is provided for 90 days. Other HP SDN applications do not have a trial period and you must purchase a base license for the application to receive 90 days of limited support. Support for the controller and each HP SDN application is purchased separately, but you must have a base license for the controller to receive support for your licensed HP SDN application.
•For information about licenses for the controller, see the HP VAN SDN Controller Administrator Guide.
•For information about licenses for HP SDN applications, see the information about licensing in the administrator guide for the application.
26 Support and other resources
